Unable to download update 7.2.4433


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LRS2
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Received notification via taskbar monitor that MR 7.2.4433 update is available. I am unable to download it, as the update agent tells me my version (7.2.4325) is up to date. Was the update pulled, or is there some other issue here?

DFINO
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I have the exact same problem.  I have 4 computers. 3 updated fine. Only one will not update.
Chris
Chris
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Hi @LRS2 and @DFINO

Thanks for posting, sorry for the confusion.

We have temporarily reverted the release while we investigate an issue with the current release.

We hope to have this issue resolved soon.

Many thanks and kind regards.

--
Chris Bamford
Macrium Reflect Development & Support
KnowledgeBase: http://knowledgebase.macrium.com/
YouTube Videos: https://www.youtube.com/user/Macrium

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LRS2
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Chris - 20 August 2019 2:00 PM
Hi @LRS2 and @DFINO

Thanks for posting, sorry for the confusion.

We have temporarily reverted the release while we investigate an issue with the current release.

We hope to have this issue resolved soon.

Many thanks and kind regards.

Thanks, Chris! I thought it may have been related to my computer being part of the Windows 10 Crash Dummy early release program.

f14tomcat
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Assumption is, if we've already installed the patch, re-done Boot Menu option, and created thumb/dvd media, and all displays correctly, sit tight for now.  Else, restore last image with 4433, since that's all I have now, to get back to 4325. 

Correct?

Nick
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f14tomcat - 20 August 2019 3:36 PM
Assumption is, if we've already installed the patch, re-done Boot Menu option, and created thumb/dvd media, and all displays correctly, sit tight for now.  Else, restore last image with 4433, since that's all I have now, to get back to 4325. 

Correct?

Thanks for getting back.

We've had a couple of reports of driver installation issues. These appear to be isolated and we are investigating the cause.

If v7.2.4433 updated/installed without a problem then you are fine.

Kind Regards

Nick - Macrium Support

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f14tomcat
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Nick - 20 August 2019 3:51 PM
f14tomcat - 20 August 2019 3:36 PM
Assumption is, if we've already installed the patch, re-done Boot Menu option, and created thumb/dvd media, and all displays correctly, sit tight for now.  Else, restore last image with 4433, since that's all I have now, to get back to 4325. 

Correct?

Thanks for getting back.

We've had a couple of reports of driver installation issues. These appear to be isolated and we are investigating the cause.

If v7.2.4433 updated/installed without a problem then you are fine.

Thanks, Nick.  I put a perma-link here, because lots were very interested.

https://www.tenforums.com/backup-restore/4570-new-macrium-reflect-updates-post1697565.html#post1697565

dbminter
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f14tomcat - 20 August 2019 3:36 PM
Assumption is, if we've already installed the patch, re-done Boot Menu option, and created thumb/dvd media, and all displays correctly, sit tight for now.  Else, restore last image with 4433, since that's all I have now, to get back to 4325. 

Correct?

Begs an interesting question.  If one had to do it and had a copy of the previous installer, like I do, can you simply in place install an older version of Reflect over a newer one?  Will the installer detect the newer version and refuse to install itself?


Can one, in theory, uninstall the newer version and reinstall using the older version?  I don't see why that shouldn't work.
Chris
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dbminter - 20 August 2019 5:57 PM
f14tomcat - 20 August 2019 3:36 PM
Assumption is, if we've already installed the patch, re-done Boot Menu option, and created thumb/dvd media, and all displays correctly, sit tight for now.  Else, restore last image with 4433, since that's all I have now, to get back to 4325. 

Correct?

Begs an interesting question.  If one had to do it and had a copy of the previous installer, like I do, can you simply in place install an older version of Reflect over a newer one?  Will the installer detect the newer version and refuse to install itself?


Can one, in theory, uninstall the newer version and reinstall using the older version?  I don't see why that shouldn't work.

HI @dbminter

The installer will detect a newer installed version and halt the install process, you will need to uninstall the newer version first.

Kind regards.

--
Chris Bamford
Macrium Reflect Development & Support
KnowledgeBase: http://knowledgebase.macrium.com/
YouTube Videos: https://www.youtube.com/user/Macrium

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