BUG Report: Blue Screen: KMODE_EXCEPTION_NOT_HANDLED mrcbt.sys.


Author
Message
Scott Larson
Scott Larson
New Member
New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)
Group: Forum Members
Posts: 7, Visits: 18
So I have been experiencing issues with attempt to create media disk using the Windows 7 USB/DVD Download Tool. Every time it starts to format a flash disk the machine reboots and I get a blue screen error:
==================================================
Dump File   : 110718-30703-01.dmp
Crash Time   : 11/7/2018 9:33:43 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code  : 0x0000001e
Parameter 1   : ffffffff`c0000005
Parameter 2   : fffff80d`706132ce
Parameter 3   : 00000000`00000000
Parameter 4   : 00000000`0087294b
Caused By Driver : mrcbt.sys
Caused By Address : mrcbt.sys+32ce
File Description :
Product Name  :
Company    :
File Version  :
Processor   : x64
Crash Address  : ntoskrnl.exe+175820
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name  :
Full Path   : C:\WINDOWS\Minidump\110718-30703-01.dmp
Processors Count : 4
Major Version  : 15
Minor Version  : 16299
Dump File Size  : 1,009,692
Dump File Time  : 11/7/2018 9:35:38 AM
==================================================
This only seems to happen with Reflect version v7.2.3825. It does not happen on v7.1.3317 on another hardware configuration.
Steps to recreate the crash are:
1. Install Macrium Reflect Workstation v7.2.3825
2. Download the Windows 7 USB/DVD Download Tool.
3.  Download isoavdpcopy.zip and unzip it.
4. Create a .iso image of a Windows installation Disk or download one from somewhere.
5. Enter the command isoavdpcopy.exe path_to_iso_file and then hit enter. For example isoavdpcopy.exe D:\GRMCHPXFRER_EN_DVD.ISO
6. Start up the Windows 7 USBDVD Download Tool.
7. Under Source file: browse to your ISO. Click Next.
8. Choose the path to your USB flash drive. Click Begin copying.

The Tool should report that its FORMATTING the flash drive right before it puts the files on the disk the system should bluescreen.
This version might be conflicting with another driver on my system so I dont know for sure if you will get the same results.


Nick
Nick
Macrium Representative
Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)Macrium Representative (2.9K reputation)
Group: Administrators
Posts: 1.7K, Visits: 9.1K
Scott Larson - 7 November 2018 6:12 PM
So I have been experiencing issues with attempt to create media disk using the Windows 7 USB/DVD Download Tool. Every time it starts to format a flash disk the machine reboots and I get a blue screen error:
==================================================
Dump File   : 110718-30703-01.dmp
Crash Time   : 11/7/2018 9:33:43 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code  : 0x0000001e
Parameter 1   : ffffffff`c0000005
Parameter 2   : fffff80d`706132ce
Parameter 3   : 00000000`00000000
Parameter 4   : 00000000`0087294b
Caused By Driver : mrcbt.sys
Caused By Address : mrcbt.sys+32ce
File Description :
Product Name  :
Company    :
File Version  :
Processor   : x64
Crash Address  : ntoskrnl.exe+175820
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name  :
Full Path   : C:\WINDOWS\Minidump\110718-30703-01.dmp
Processors Count : 4
Major Version  : 15
Minor Version  : 16299
Dump File Size  : 1,009,692
Dump File Time  : 11/7/2018 9:35:38 AM
==================================================
This only seems to happen with Reflect version v7.2.3825. It does not happen on v7.1.3317 on another hardware configuration.
Steps to recreate the crash are:
1. Install Macrium Reflect Workstation v7.2.3825
2. Download the Windows 7 USB/DVD Download Tool.
3.  Download isoavdpcopy.zip and unzip it.
4. Create a .iso image of a Windows installation Disk or download one from somewhere.
5. Enter the command isoavdpcopy.exe path_to_iso_file and then hit enter. For example isoavdpcopy.exe D:\GRMCHPXFRER_EN_DVD.ISO
6. Start up the Windows 7 USBDVD Download Tool.
7. Under Source file: browse to your ISO. Click Next.
8. Choose the path to your USB flash drive. Click Begin copying.

The Tool should report that its FORMATTING the flash drive right before it puts the files on the disk the system should bluescreen.
This version might be conflicting with another driver on my system so I dont know for sure if you will get the same results.


Thanks for posting. Sorry you are having problems.

If you could open a support ticket we can request the kernel dump file to analyse and find out what's going on:

https://www.macrium.com/support

Kind Regards

Nick - Macrium Support

jphughan
jphughan
Macrium Evangelist
Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)Macrium Evangelist (5.6K reputation)
Group: Forum Members
Posts: 3.8K, Visits: 28K
As a workaround at least until this gets resolved, you can remove just the CBT component of Reflect by going to Programs and Features, selecting Reflect, clicking Change, then Modify, and unchecking CBT.  Or you could try a different tool for creating bootable flash drives.  Rufus (link here) is a popular utility for this purpose and claims to be noticeably faster than other equivalent options, including Microsoft's own utility.  Rufus even offers a Portable version that doesn't require any installation, and it doesn't require you to use this you don't need to use this "isoavdpcopy.zip" utility to tweak the Win7 ISO beforehand.

Edited 7 November 2018 9:27 PM by jphughan
Scott Larson
Scott Larson
New Member
New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)New Member (10 reputation)
Group: Forum Members
Posts: 7, Visits: 18
Will create a support ticket next week, and thanks for the suggestion I did not think about Rufus, but that is a good idea to try it and see what happens. Thanks for the suggestion.

GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Similar Topics

Reading This Topic

Login

Explore
Messages
Mentions
Search