error cloning


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djwhite81
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Clone failed - Error 0 - Unable to match partition - Drive 2, Start Sector 975749120

What does this mean, I have tried the VSS option which it does nothing to.
I also tried the icacls grant option which nothing changed.  'Access is denied'

Suggestions?
Nick
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djwhite81 - 23 September 2018 10:29 PM
Clone failed - Error 0 - Unable to match partition - Drive 2, Start Sector 975749120

What does this mean, I have tried the VSS option which it does nothing to.
I also tried the icacls grant option which nothing changed.  'Access is denied'

Suggestions?

Thanks for posting.

That's not come up before but it references the fact that an operation (either a partition delete or overwrite)  is for a partition that can't be found on the target drive. 

1. Hit the refresh link in the main Window to refresh the current drive layouts.
2. If that doesn't resolve the problem then edit the clone definition to correct the problem by setting up the clone again. .

Kind Regards

Nick - Macrium Support

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djwhite81
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Nick - 23 September 2018 11:01 PM
djwhite81 - 23 September 2018 10:29 PM
Clone failed - Error 0 - Unable to match partition - Drive 2, Start Sector 975749120

What does this mean, I have tried the VSS option which it does nothing to.
I also tried the icacls grant option which nothing changed.  'Access is denied'

Suggestions?

Thanks for posting.

That's not come up before but it references the fact that an operation (either a partition delete or overwrite)  is for a partition that can't be found on the target drive. 

1. Hit the refresh link in the main Window to refresh the current drive layouts.
2. If that doesn't resolve the problem then edit the clone definition to correct the problem by setting up the clone again. .

I tried what you suggested, but maybe I should send a screen shot.  It still ended up the same way.  I will try to get the screen shots of what I am doing, thanks
djwhite81
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So, after creating the clone in the way I think it should be one, this is the result.

Thanks for looking at this.
Nick
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djwhite81 - 24 September 2018 1:06 PM


So, after creating the clone in the way I think it should be one, this is the result.

Thanks for looking at this.

Thanks for getting back. 

From your screen shot we can see that Microsoft Volume Shadow copy Service  (VSS) is failing. 

Can you please post up the end of the VSS log for the clone using copy and paste. Instructions on accessing the log can be found here:

https://knowledgebase.macrium.com/display/KNOW7/Identifying%2C+diagnosing+and+reporting+VSS+errors


Kind Regards

Nick - Macrium Support

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djwhite81
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Nick - 24 September 2018 1:44 PM
djwhite81 - 24 September 2018 1:06 PM


So, after creating the clone in the way I think it should be one, this is the result.

Thanks for looking at this.

Thanks for getting back. 

From your screen shot we can see that Microsoft Volume Shadow copy Service  (VSS) is failing. 

Can you please post up the end of the VSS log for the clone using copy and paste. Instructions on accessing the log can be found here:

https://knowledgebase.macrium.com/display/KNOW7/Identifying%2C+diagnosing+and+reporting+VSS+errors

(Gathering writer metadata...)
(Waiting for the asynchronous operation to finish...)
Initialize writer metadata ...
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get exclude files
- Enumerate components
Discover directly excluded components ...
- Excluding writer '' since it has no selected components for restore.
- Excluding writer '' since it has no selected components for restore.
- Excluding writer 'Shadow Copy Optimization Writer' since it has no selected components for restore.
- Excluding writer 'SqlServerWriter' since it has no selected components for restore.
- Excluding writer 'MSSearch Service Writer' since it has no selected components for restore.
Discover components that reside outside the shadow set ...
Discover all excluded components ...
Discover excluded writers ...
Discover explicitly included components ...
Verifying explicitly specified writers/components ...
Select explicitly included components ...
* Writer 'Task Scheduler Writer':
 - Add component \TasksStore
* Writer 'VSS Metadata Store Writer':
 - Add component \WriterMetadataStore
* Writer 'Performance Counters Writer':
 - Add component \PerformanceCounters
* Writer 'Registry Writer':
 - Add component \Registry
* Writer 'COM+ REGDB Writer':
 - Add component \COM+ REGDB
* Writer 'WMI Writer':
 - Add component \WMI
Creating shadow set {6e75b509-ae28-493a-97b9-0f6129201d40} ...
- Adding volume \\?\Volume{1eb3688e-0000-0000-0000-501f00000000}\ [C:\] to the shadow set...

ERROR: COM call "m_pVssObject->AddToSnapshotSet((LPWSTR)volume.c_str(), GUID_NULL, &SnapshotID)" failed.
- Returned HRESULT = 0x8004230f
- Error text: VSS_E_UNEXPECTED_PROVIDER_ERROR
Completing the backup (BackupComplete) ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE
- Setting the VSS context to: 0x00000010
Creating shadow set {9b9cf3ac-9155-49a8-ba0d-c623369d4302} ...
- Adding volume \\?\Volume{1eb3688e-0000-0000-0000-501f00000000}\ [C:\] to the shadow set...

ERROR: COM call "m_pVssObject->AddToSnapshotSet((LPWSTR)volume.c_str(), GUID_NULL, &SnapshotID)" failed.
- Returned HRESULT = 0x8004230f
- Error text: VSS_E_UNEXPECTED_PROVIDER_ERROR

Nick
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djwhite81 - 24 September 2018 3:46 PM
Nick - 24 September 2018 1:44 PM
djwhite81 - 24 September 2018 1:06 PM


So, after creating the clone in the way I think it should be one, this is the result.

Thanks for looking at this.

Thanks for getting back. 

From your screen shot we can see that Microsoft Volume Shadow copy Service  (VSS) is failing. 

Can you please post up the end of the VSS log for the clone using copy and paste. Instructions on accessing the log can be found here:

https://knowledgebase.macrium.com/display/KNOW7/Identifying%2C+diagnosing+and+reporting+VSS+errors

(Gathering writer metadata...)
(Waiting for the asynchronous operation to finish...)
Initialize writer metadata ...
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get file list descriptors
- Get database descriptors
- Get log descriptors
- Get exclude files
- Enumerate components
- Get exclude files
- Enumerate components
Discover directly excluded components ...
- Excluding writer '' since it has no selected components for restore.
- Excluding writer '' since it has no selected components for restore.
- Excluding writer 'Shadow Copy Optimization Writer' since it has no selected components for restore.
- Excluding writer 'SqlServerWriter' since it has no selected components for restore.
- Excluding writer 'MSSearch Service Writer' since it has no selected components for restore.
Discover components that reside outside the shadow set ...
Discover all excluded components ...
Discover excluded writers ...
Discover explicitly included components ...
Verifying explicitly specified writers/components ...
Select explicitly included components ...
* Writer 'Task Scheduler Writer':
 - Add component \TasksStore
* Writer 'VSS Metadata Store Writer':
 - Add component \WriterMetadataStore
* Writer 'Performance Counters Writer':
 - Add component \PerformanceCounters
* Writer 'Registry Writer':
 - Add component \Registry
* Writer 'COM+ REGDB Writer':
 - Add component \COM+ REGDB
* Writer 'WMI Writer':
 - Add component \WMI
Creating shadow set {6e75b509-ae28-493a-97b9-0f6129201d40} ...
- Adding volume \\?\Volume{1eb3688e-0000-0000-0000-501f00000000}\ [C:\] to the shadow set...

ERROR: COM call "m_pVssObject->AddToSnapshotSet((LPWSTR)volume.c_str(), GUID_NULL, &SnapshotID)" failed.
- Returned HRESULT = 0x8004230f
- Error text: VSS_E_UNEXPECTED_PROVIDER_ERROR
Completing the backup (BackupComplete) ...

ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE
- Setting the VSS context to: 0x00000010
Creating shadow set {9b9cf3ac-9155-49a8-ba0d-c623369d4302} ...
- Adding volume \\?\Volume{1eb3688e-0000-0000-0000-501f00000000}\ [C:\] to the shadow set...

ERROR: COM call "m_pVssObject->AddToSnapshotSet((LPWSTR)volume.c_str(), GUID_NULL, &SnapshotID)" failed.
- Returned HRESULT = 0x8004230f
- Error text: VSS_E_UNEXPECTED_PROVIDER_ERROR

What Windows OS are you running?

Please see these two KB articles on this specific error:

https://knowledgebase.macrium.com/display/KNOW7/VSS+fails+due+to+modification+by+3rd+party+software
https://knowledgebase.macrium.com/display/KNOW7/VSS+fails+due+to+disks+with+a+non-standard+sector+size


Kind Regards

Nick - Macrium Support

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djwhite81
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I am running Windows 10.  I will read the KB articles.  Also, I had Acronis installed prior to running Macrium but I uninstalled it using Revo Uninstaller which should remove everything from the disk and registry.  It could still be there somewhere, I will look into it.  I will work on this in a few hours, I am at work just now.  Thanks for your help.
Nick
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djwhite81 - 24 September 2018 7:46 PM
I am running Windows 10.  I will read the KB articles.  Also, I had Acronis installed prior to running Macrium but I uninstalled it using Revo Uninstaller which should remove everything from the disk and registry.  It could still be there somewhere, I will look into it.  I will work on this in a few hours, I am at work just now.  Thanks for your help.

Thanks for getting back

Using Revo is actually a bad idea. 3rd party utilities have no idea what registry changes have been made....

First and easiest thing to try is to take the 'Other Tasks' > 'Fix VSS Problems...' menu option in Macrium Reflect and reboot. 


Kind Regards

Nick - Macrium Support

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Edited 24 September 2018 8:12 PM by Nick
djwhite81
djwhite81
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I tried the menu option Fix VSS Problems, it did not work.  Same result.  I will keep looking on the internet.
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