Auto restore fails on blank or erased target drive


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Keith Weisshar
Keith Weisshar
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Why does auto restore fail if the target drive is secure erased and then I boot from rescue media? I need to manually locate the image file and then manually select an empty target drive to restore.
Edited 9 March 2018 8:14 AM by Keith Weisshar
Nick
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Keith Weisshar - 9 March 2018 7:45 AM
Why does auto restore fail if the target drive is secure erased and then I boot from rescue media? I need to manually locate the image file and then manually select an empty target drive to restore.

Hi

How are you performing 'Auto Restore' ?

An automated system restore can only be initiated back to an existing disk and therefore the disk cannot be uninitialized. More info here:

https://knowledgebase.macrium.com/display/KNOW7/Restoring+a+system+image

However, using the 'Ctrl' + 'Shift' + 'S' hot key sequence you can initiate an 'Auto Restore' and specify to ignore the target disk signature. More info here:

https://knowledgebase.macrium.com/display/KNOW7/Auto+Restore+Dialog

Note: You need to ensure that both Reflect and your rescue media is up-to-date.


Kind Regards

Nick - Macrium Support

Edited 9 March 2018 11:38 AM by Nick
jphughan
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@Nick, I would recommend updating the "Prepare the auto restore XML file" section of the Automatic System Restore KB article with at least part of the content from that new Auto Restore Dialog KB, since the latest Reflect 7.1 release no longer works as the steps or screenshots in the ASR KB currently indicate, and that KB is linked to in various other KB pages and forum posts.  The Ctrl+Shift+S dialog is very different, and the Ctrl+Shift+P keyboard shortcut still mentioned in the ASR KB no longer works at all.  The Auto Restore Dialog KB could still be useful as a separate page, perhaps as the destination of a "Click here for more info" link on an updated ASR KB page, though.  Lastly, the warning about not saving the XML file to C should be revised in light of the fact that there's now an option to restore the most recent image in the set and the new dialog defaults to C as the destination even when other disk/partitions are available.  Perhaps it could say, "If you choose to save the XML file to your C drive, make sure you selected the 'Restore the latest matching image in the same folder' option and capture a new backup after saving the XML file.  Otherwise, the automatic restore process would cause the XML file on C to be overwritten by an image that does not contain it."

Edited 10 March 2018 11:55 PM by jphughan
Nick
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jphughan - 10 March 2018 11:30 PM
@Nick, I would recommend updating the "Prepare the auto restore XML file" section of the Automatic System Restore KB article with at least part of the content from that new Auto Restore Dialog KB, since the latest Reflect 7.1 release no longer works as the steps or screenshots in the ASR KB currently indicate, and that KB is linked to in various other KB pages and forum posts.  The Ctrl+Shift+S dialog is very different, and the Ctrl+Shift+P keyboard shortcut still mentioned in the ASR KB no longer works at all.  The Auto Restore Dialog KB could still be useful as a separate page, perhaps as the destination of a "Click here for more info" link on an updated ASR KB page, though.  Lastly, the warning about not saving the XML file to C should be revised in light of the fact that there's now an option to restore the most recent image in the set and the new dialog defaults to C as the destination even when other disk/partitions are available.  Perhaps it could say, "If you choose to save the XML file to your C drive, make sure you selected the 'Restore the latest matching image in the same folder' option and capture a new backup after saving the XML file.  Otherwise, the automatic restore process would cause the XML file on C to be overwritten by an image that does not contain it."

Thanks for your input. The 'Auto Restore Dialog' KB is from the online help, accessed when clicking the 'Help' button in the dialog.  We added this 'undocumented' feature for a corporate customer and haven't yet updated the 'Automatic System Restore' KB article to reflect it. It will be done soon. 

Kind Regards

Nick - Macrium Support

Keith Weisshar
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Why don't you use the hard drive firmware serial number to locate the original drive for the automatic restore even track zero is erased?
jphughan
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Keith Weisshar - 16 March 2018 5:48 PM
Why don't you use the hard drive firmware serial number to locate the original drive for the automatic restore even track zero is erased?

I'm curious to hear the official answer too, but I believe there are at least two possible issues with that:

- If the drive had to be replaced due to hardware failure, then after performing one manual restore, I believe the current design would allow the automatic restore to continue against the new drive without modification (since the signature would have been restored), whereas that would not be the case if drives were identified by serial number.

- In a multi-drive system, if a given drive were deliberately erased to be repurposed, then you wouldn't WANT an automatic restore job targeting that disk anymore.  You'd instead want it to target whatever disk is now serving the equivalent function.  Hopefully the user would remember to update their automatic restore file, but you never know.  Granted this is a relatively unlikely scenario, but having Track 0 erased isn't exactly common either, and I would argue that when you're talking about an automatic disk restore action, the extra safety of identifying the target by signature to avoid potentially overwriting a disk that has since been repurposed to store different data is worth the potential inconvenience of having to perform a manual restore after what should be a relatively rare incident.

Edited 16 March 2018 6:02 PM by jphughan
Nick
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Keith Weisshar - 16 March 2018 5:48 PM
Why don't you use the hard drive firmware serial number to locate the original drive for the automatic restore even track zero is erased?

It isn't necessary.

Did the Auto restore work for you or not? 


Kind Regards

Nick - Macrium Support

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