Extracting Macrium PE Files operation fails


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w3tno
w3tno
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I am using Reflect 7.1 Build No 2833, and cannot create a Recovery Boot CD. The log gives the following error message:
' "WAIKFiles15x64" "c:\boot\macrium\WAIKFiles\mount" -notech -x64
      FAILED - Error 2: The system cannot find the file specified.
Unmounting the Wim - 1/23/2018 3:31 PM

According to the ImageX Tool for Windows, it  successfully completes the Committing operation and then successfully
unmounts the image.

Any suggestions?


jphughan
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In the recent cases of Rescue Media build errors, the culprit has been third-party antivirus.  Are you running any?

w3tno
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jphughan - 24 January 2018 12:35 AM
In the recent cases of Rescue Media build errors, the culprit has been third-party antivirus.  Are you running any?

I am running MS Security Essentials, and Malwarebytes Pro. I turned both of them off, but end up with the same error message.
In previous successful Rescue Media creations, I used to get a message about downloading Windows PE, but during my current problem I do not get an indication that Windows PE is being downloaded.
jphughan
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The reason you're not getting a prompt to download WinPE is probably because the PE files are already there.  If they weren't, you would get a prompt to download files before the rebuild operation that involves modifying the WIM file would even proceed.  But if you want to force a redownload, go to C:\ProgramData\Macrium\Reflect\Windows Kits and delete the subfolder whose number corresponds to the WinPE version you're using.  Then when you get to the last step of the Create Rescue Media wizard, after a few moments Reflect should pop up a dialog box telling you that WinPE files need to be downloaded.  I'm not sure that will change this behavior, but I also don't have any other immediate suggestions, so if it doesn't improve anything, hopefully someone else will have an idea for you shortly.

Edited 24 January 2018 5:26 PM by jphughan
w3tno
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Resolution to "Extracting Macrium PE Files operation fails"
The answer was in front of me all along. The error message stated that the specified file could not be found. And yes, "WAIKFiles15x64.exe" was not on my computer! I do not know why and how it disappeared. I copied the file from another Windows 7 computer to folder "C:\Program Files\Macrium\Reflect", and then went ahead to produce a new Rescue CD.
Edited 24 January 2018 8:19 PM by w3tno
TheNexus
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I feel your pain.  My Reflect 7.1 ran fine on many workstations but the latest update to 7.2 (7.2.3985) gives me the same error you had.  Unfortunately, the log shows it's looking for WAIKFiles15x64.exe but the actual file in "C:\Program Files\Macrium\Agent" is now WAIKFiles20x64.exe.  It seems the latest 7.2 update has a bug looking for old files?  I've uninstalled Reflect on each computer with this error and reinstalled it but it still gives the same error.  Antivirus is disabled, and copying the file over doesn't work.

Extracting Macrium PE Files - 1/29/2019 12:50 PM
C:\program files\macrium\agent\
"C:\program files\macrium\agent\WAIKFiles15x64.exe" "c:\boot\macrium\WA10KFiles\mount" -notech -x64
'"C:\program files\macrium\agent\WAIKFiles15x64.exe" "c:\boot\macrium\WA10KFiles\mount" -notech -x64' FAILED - Error 2: The system cannot find the file specified.

Failed to extract PE files.
Unmounting the wim - 1/29/2019 12:50 PM
"C:\ProgramData\Macrium\Reflect\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\imagex.exe" /unmount "c:\boot\macrium\WA10KFiles\mount"
Edited 29 January 2019 7:56 PM by TheNexus
jphughan
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TheNexus - 29 January 2019 7:55 PM
I feel your pain.  My Reflect 7.1 ran fine on many workstations but the latest update to 7.2 (7.2.3985) gives me the same error you had.  Unfortunately, the log shows it's looking for WAIKFiles15x64.exe but the actual file in "C:\Program Files\Macrium\Agent" is now WAIKFiles20x64.exe.  It seems the latest 7.2 update has a bug looking for old files?  I've uninstalled Reflect on each computer with this error and reinstalled it but it still gives the same error.  Antivirus is disabled, and copying the file over doesn't work.

Extracting Macrium PE Files - 1/29/2019 12:50 PM
C:\program files\macrium\agent\
"C:\program files\macrium\agent\WAIKFiles15x64.exe" "c:\boot\macrium\WA10KFiles\mount" -notech -x64
'"C:\program files\macrium\agent\WAIKFiles15x64.exe" "c:\boot\macrium\WA10KFiles\mount" -notech -x64' FAILED - Error 2: The system cannot find the file specified.

Failed to extract PE files.
Unmounting the wim - 1/29/2019 12:50 PM
"C:\ProgramData\Macrium\Reflect\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\amd64\DISM\imagex.exe" /unmount "c:\boot\macrium\WA10KFiles\mount"

I wonder if this is specific to the Agent version.  The reason I say that is because the path you're posting is "C:\program files\macrium\agent\", whereas on my standalone Reflect installation, the WAIKFiles20x64.exe file is under "C:\Program Files\Macrium\Reflect".  Also, you mention version 7.2.3985, whereas the latest release on the standalone track is 7.2.3957.  So perhaps on the Agent version that other WAIK file name is expected?  Even if that's true, that admittedly doesn't explain why it was missing, or why uninstalling and reinstalling didn't put it back, but I don't work with the Agent version myself, so I'm not sure what to suggest there.  Hopefully Macrium weighs in.

For @w3tno, I believe the WAIKFiles file is actually Reflect's own binaries (since I see it getting updated during patching), as opposed to the "base" WinPE files from Microsoft, which might be why tinkering with the WinPE files and forcing Reflect to redownload them didn't fix it.  I suspect an uninstall and reinstall (or even just a repair installation) would have, but in any case as long as you made sure that you grabbed that file from a system running the same edition and same build of Reflect, you should be all set!  If the system you copied from was running a different edition and/or release, you might want to go the reinstall route just to make sure your system is using the correct variation of that file.

Edited 29 January 2019 8:23 PM by jphughan
TheNexus
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@jphughan, Unfortunately the Macrium version i listed is the latest available through Macrium Site Manager.  I like how Site Manager provides an easy way to manage lots of reflect backups, but it is always behind the latest release.  Guess i'll sit tight for the .3957 update and hope that fixes this.
jphughan
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Your 3985 build is higher than the standalone 3957 build, although I don’t know if that necessarily means it’s newer. I don’t know how to access the release notes page of the Agent “track” to compare release dates.
TheNexus
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Here are the change notes which show in the Site Manager:

v7.2.3985 - 2019-01-23
Fixed
Fix for VSS timeout errors on some systems
Fix for Agent showing older Rescue Media creation interface
Fix unusable dialog boxes when adding triggers on a smaller resolution screen

v7.2.3971 - 2019-01-15
Added
Updated the Agent to use Reflect 7.2 technology including updated CBT drivers and WinRE based restore environment
Added CSV export to license and event log pages
Added clear event log facility
Added Azure repository type
Added default install credentials for remote Agent install to settings

Changed
Improved dashboard loading performance
Improved forecast performance
Updated event log page to improve look and performance
Improved internal repository credential handling
Made repository sync errors clearer

Fixed
Fixed issue preventing backups on some headless Windows Server Core systems
Fixed Site Manager not using HTTPS-only cookies when configured to use HTTPS
Fixed Repository browsing not picking up changes when whole folders were manually deleted from repositories
Fixed crash on startup when encountering corrupt image files

v7.1.3778 - 2018-10-23
Fixed
Initial setup wizard was not setting HTTPS mode correctly
Forecast view was not showing weekly triggered backups which have multiple days of the week selected
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