Failure to Install Patch


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capair45
capair45
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I was notified that an update was available to my MR 7.1.2722 version. The newer version is 7.1.2768. Downloaded the update with no issues but the installation fails with "Error 104: Failed to Patch File".  Please note that this same error occurred a few weeks ago when I was trying to apply the .2722 patch.  At that time, helpful forum members provided a link to the full installer which installed fine.  Looks like I may a link to this newer version but I am curious why this is happening with each new patch issued.




Desktop:  Windows 10 x64 / Macrium Reflect 7.1.2817
Laptop:    Windows 8.1 x64 / Macrium Reflect 7.1.2801

Nick
Nick
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capair45 - 13 December 2017 11:35 AM
I was notified that an update was available to my MR 7.1.2722 version. The newer version is 7.1.2768. Downloaded the update with no issues but the installation fails with "Error 104: Failed to Patch File".  Please note that this same error occurred a few weeks ago when I was trying to apply the .2722 patch.  At that time, helpful forum members provided a link to the full installer which installed fine.  Looks like I may a link to this newer version but I am curious why this is happening with each new patch issued.



Thanks for posting.  Sorry you are having problems. 

Do you possibly have a scheduled task running?  In any case, check to make sure not and reboot and try again.  Let us know how you get on. 

If you still get a failure then you can download the full installer by following the instructions here:

https://knowledgebase.macrium.com/display/KNOW7/Installing+Macrium+Reflect

Kind Regards

Nick - Macrium Support

Edited 13 December 2017 11:45 AM by Nick
capair45
capair45
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Nick - 13 December 2017 11:42 AM
capair45 - 13 December 2017 11:35 AM
I was notified that an update was available to my MR 7.1.2722 version. The newer version is 7.1.2768. Downloaded the update with no issues but the installation fails with "Error 104: Failed to Patch File".  Please note that this same error occurred a few weeks ago when I was trying to apply the .2722 patch.  At that time, helpful forum members provided a link to the full installer which installed fine.  Looks like I may a link to this newer version but I am curious why this is happening with each new patch issued.



Thanks for posting.  Sorry you are having problems. 

Do you possibly have a scheduled task running?  In any case, check to make sure not and reboot and try again.  Let us know how you get on. 

If you still get a failure then you can download the full installer by following the instructions here:

https://knowledgebase.macrium.com/display/KNOW7/Installing+Macrium+Reflect

Thanks for the quick help!  No scheduled tasks running at the time of downloading / patching.  I rebooted the computer and attempted installing the patch with the same failure message.  Using the link you provided, the updated version was successfully installed.
For me, this is not a big issue as long as there is a way to get updates installed.  Just curious as why this is happening.  I haven't seen other posts from users with this issue so I assume it must be my machine.

Desktop:  Windows 10 x64 / Macrium Reflect 7.1.2817
Laptop:    Windows 8.1 x64 / Macrium Reflect 7.1.2801

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