Group: Forum Members
I own a 4-seat family license. I just obtained a new PC (Dell W 10 Home 64-bit). I used the download agent to enter an unused key and the field turned green, which I assume meant the agent recognized the key as valid for the install. The download completed and created a setup file and a file named pe10_1607x64.zip.
When I attempt to run v7.1.2722_reflect_home_setup_x64.exe I immediately get a Windows message: "This app can't run on your PC. To find a version for your PC, check with the software publisher", and a "Close" button.
Have I downloaded the wrong install package? I don't want to do any further installation or customization until I can first use Reflect to generate a "clean" image.