reflect update v7.1.297 failed


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Carmen Priola
Carmen Priola
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When installing the update it failed with the following message:
Failed to patch file:C:\program files\macrium\common\service.com
What should I do?
jphughan
jphughan
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Follow the instructions on this page to retrieve the download agent so that you can download a full installer rather than just the patch.  To save some time, after you open the download manager, click Options and change the selection to "Reflect installer only" since you don't need the PE Components for this purpose and they're quite large: https://knowledgebase.macrium.com/display/KNOW7/Installing+Macrium+Reflect

jphughan
jphughan
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Side note: I see release notes for 7.1.2697 on the release notes page, and the download agent will retrieve 2697, but when I click Check for Updates on two separate systems that are currently running 7.1.2695, they both say "No updates found"....

Nick
Nick
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jphughan - 11 November 2017 3:58 AM
Side note: I see release notes for 7.1.2697 on the release notes page, and the download agent will retrieve 2697, but when I click Check for Updates on two separate systems that are currently running 7.1.2695, they both say "No updates found"....

Hi

If you are currently running a version earlier than 2695 then it'll patch to 2697, however, 2695 is only patched to 2697 for German language non Free Edition installs of Reflect.

We're trying to reduce the number of unnecessary patches as the only change in 2697 from 2695 is a German UI bug fix in the MIG settings dialog. 

You can always force a patch to 2697 from 2695 by changing the language to German, but there won't be any functional change for the English version.

Kind Regards

Nick - Macrium Support

Edited 11 November 2017 10:38 AM by Nick
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