Group: Forum Members
I had Macrium Reflect Free v6 running on my Win 8.1 desktop and today noticed that there had not been a daily backup for the past two weeks. When I opened the program, I saw that an update was available. When I tried to run the update a search window appeared madly scanning my drive. The outcome was that it was unable to find a copy of the program (odd as I had just opened it). So I decided to uninstall/reinstall. Now the uninstaller would not run.
Next, I booted into safe mode and let Revo Uninstaller do a forced uninstall. Booting back into full Windows I downloaded and ran the Free installer. I got as far as telling it which partition to install to, and then the installation progress window opened and nothing... zero progress. Waited 30 minutes and the desktop is completely idle. I tried to install via safe mode with the same result.
Apparently, there is some remnant that is preventing the install, but I'm at a loss having checked /ProgramData, /Program Files and /AppData. I ran the Reflect uninstall tool and it found nothing.
Is there a manual process for cleaning out MR? Other advice? I appreciate any help here as I am stumped.