Upgrade problem


Author
Message
Steve C
Steve C
New Member
New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)
Group: Forum Members
Posts: 20, Visits: 64
I have a family 4 pack from day one.  Have been upgrading fro a while now.  Last time was 2015 v5 to v6 and then again today v6 to v7
Entered new key and existing key.  Says the old key is not a valid family key.  Double checked key on program and from the email I received in 2015 and both match.
Tried the second key on the second computer and same thing.
What's the deal?
Vanterax
Vanterax
New Member
New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)
Group: Forum Members
Posts: 19, Visits: 65
Exact same problem here.  Same upgrade generation as well.  v5 Pro to v6 Home and now to v7 Home.  v6 license keys are not seen as valid even though Reflect v6 is activated.
Stephen
Stephen
Macrium Representative
Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)Macrium Representative (1.1K reputation)
Group: Administrators
Posts: 459, Visits: 7.2K
Please send an email to the sales team and include your keys they will be able to help.   (Sales @ macrium.com)

Kind Regards

Stephen

Next Webinar

See our reviews on

Trustpilot Logo
Trustpilot Stars


Vanterax
Vanterax
New Member
New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)
Group: Forum Members
Posts: 19, Visits: 65
I did send an email 20 mins ago.  I have a second 4pack to upgrade, but I'll hold off until this one can be sorted out.

Thanks


Steve C
Steve C
New Member
New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)New Member (28 reputation)
Group: Forum Members
Posts: 20, Visits: 64
I also sent an email with both sets of keys.
I also have another problem. I also have a single license and it upgraded ok but it change my scheduled times and I'm not able to change them.
MPSAN
MPSAN
Junior Member
Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)
Group: Forum Members
Posts: 72, Visits: 205
I, too, have sent an email with both sets of 4 keys. I can not update.
davefro
davefro
New Member
New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)
Group: Forum Members
Posts: 2, Visits: 11
same problem here. 
I'll email sales.... but i did submit a support ticket online as well...


MPSAN
MPSAN
Junior Member
Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)Junior Member (79 reputation)
Group: Forum Members
Posts: 72, Visits: 205
I guess we will all have to wait 'til morning here in the US. Perhaps it will just work then.
Vanterax
Vanterax
New Member
New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)
Group: Forum Members
Posts: 19, Visits: 65
Still not working this morning.
Vanterax
Vanterax
New Member
New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)New Member (34 reputation)
Group: Forum Members
Posts: 19, Visits: 65
Got an email from Macrium saying that the issue should be fixed.  It's not.  Still getting "Key is not a valid household pack key".
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Login

Explore
Messages
Mentions
Search