Macrium Support Forum

Site Manager Version 8.0.6898 Breaks Email Notifications

https://forum.macrium.com/Topic63333.aspx

By KenMlynx - 26 July 2022 4:48 PM

Just upgraded to Site Manager Version 8.0.6898, and now I'm no longer receiving email notifications of backup activity. Nothing has changed on my email server side. Testing the SMTP configuration through the Site Manager interface always results in the error "Failed to send, invalid connection type (plaintext)". The event log shows an email was sent with status of "info" (eg, no error logged there). My email server log shows no connection attempt made though.

I tried some different Connection Type and Authentication settings, with the same (failed) result each time.

Can anyone suggest a fix?

Thanks in advance,
KM
By Alex - 26 July 2022 8:11 PM

KenMlynx - 26 July 2022 4:48 PM
Just upgraded to Site Manager Version 8.0.6898, and now I'm no longer receiving email notifications of backup activity. Nothing has changed on my email server side. Testing the SMTP configuration through the Site Manager interface always results in the error "Failed to send, invalid connection type (plaintext)". The event log shows an email was sent with status of "info" (eg, no error logged there). My email server log shows no connection attempt made though.

I tried some different Connection Type and Authentication settings, with the same (failed) result each time.

Can anyone suggest a fix?

Thanks in advance,
KM

Hi KM,

Just to confirm that we have replicated this internally and will provide an update soon. STARTTLS and SSL/TLS modes are not affected.
By KenMlynx - 26 July 2022 8:22 PM

Alex - 26 July 2022 8:11 PM
KenMlynx - 26 July 2022 4:48 PM
Just upgraded to Site Manager Version 8.0.6898, and now I'm no longer receiving email notifications of backup activity. Nothing has changed on my email server side. Testing the SMTP configuration through the Site Manager interface always results in the error "Failed to send, invalid connection type (plaintext)". The event log shows an email was sent with status of "info" (eg, no error logged there). My email server log shows no connection attempt made though.

I tried some different Connection Type and Authentication settings, with the same (failed) result each time.

Can anyone suggest a fix?

Thanks in advance,
KM

Hi KM,

Just to confirm that we have replicated this internally and will provide an update soon. STARTTLS and SSL/TLS modes are not affected.

Thank you for your prompt response Alex. I'll watch for a fix to be announced.

K
By Alex - 2 August 2022 3:16 PM

KenMlynx - 26 July 2022 8:22 PM
Alex - 26 July 2022 8:11 PM
KenMlynx - 26 July 2022 4:48 PM
Just upgraded to Site Manager Version 8.0.6898, and now I'm no longer receiving email notifications of backup activity. Nothing has changed on my email server side. Testing the SMTP configuration through the Site Manager interface always results in the error "Failed to send, invalid connection type (plaintext)". The event log shows an email was sent with status of "info" (eg, no error logged there). My email server log shows no connection attempt made though.

I tried some different Connection Type and Authentication settings, with the same (failed) result each time.

Can anyone suggest a fix?

Thanks in advance,
KM

Hi KM,

Just to confirm that we have replicated this internally and will provide an update soon. STARTTLS and SSL/TLS modes are not affected.

Thank you for your prompt response Alex. I'll watch for a fix to be announced.

K

Hi,

Just to note that this should be resolved in Site Manager 8.0.6906 which was released yesterday. Please let us know if you continue to be affected
By KenMlynx - 2 August 2022 4:15 PM

Hi Alex, I upgraded to 8.0.6906 and my email notifications are working again.

Thank you.
Ken