Macrium Support Forum

Bad renewal link

https://forum.macrium.com/Topic58593.aspx

By Morris - 15 February 2022 11:47 PM

Under Licenses when I click agent I get the list of hosts with workstation licenses.  The right most column is Support Status and for each host there is the supported until date.  This data is a hyperlink and when I click it rather than taking me to the renewal page, I'm taken to the bad link page on the Macrium site.  The link:
https://www.macrium.com/supportinfo.aspx/?supportkey=S3518818

I'm going to need to renew in a couple of months and I hope this can be fixed by then

Morris
By Alex - 16 February 2022 2:08 PM

Morris - 15 February 2022 11:47 PM
Under Licenses when I click agent I get the list of hosts with workstation licenses.  The right most column is Support Status and for each host there is the supported until date.  This data is a hyperlink and when I click it rather than taking me to the renewal page, I'm taken to the bad link page on the Macrium site.  The link:
https://www.macrium.com/supportinfo.aspx/?supportkey=S3518818

I'm going to need to renew in a couple of months and I hope this can be fixed by then

Morris

Hi Morris,

That link is given to Site Manager from our license server and it looks like it's giving out an out of date support link for some of the keys. I've passed it on to the right team and they will make arrangements to fix it. This should be automatic and I'll add a note here when it's done.

If you, or anyone else reading this needs to renew, the renewal wizard is available at https://portal.macrium.com/renewalwizard1 
You can get a quick list of all your keys in Site Manager by using the CSV export (Actions -> Download to CSV on the Licenses -> Agent Licenses page) and opening in Excel or notepad.
By Morris - 16 February 2022 2:28 PM

Alex - 16 February 2022 2:08 PM
Morris - 15 February 2022 11:47 PM
Under Licenses when I click agent I get the list of hosts with workstation licenses.  The right most column is Support Status and for each host there is the supported until date.  This data is a hyperlink and when I click it rather than taking me to the renewal page, I'm taken to the bad link page on the Macrium site.  The link:
https://www.macrium.com/supportinfo.aspx/?supportkey=S3518818

I'm going to need to renew in a couple of months and I hope this can be fixed by then

Morris

Hi Morris,

That link is given to Site Manager from our license server and it looks like it's giving out an out of date support link for some of the keys. I've passed it on to the right team and they will make arrangements to fix it. This should be automatic and I'll add a note here when it's done.

If you, or anyone else reading this needs to renew, the renewal wizard is available at https://portal.macrium.com/renewalwizard1 
You can get a quick list of all your keys in Site Manager by using the CSV export (Actions -> Download to CSV on the Licenses -> Agent Licenses page) and opening in Excel or notepad.

Thank you Alex,

When I attempt to download the cve file, I get a network error when using Chrome.  Worked fine using Edge.

Morris
By Morris - 16 February 2022 2:41 PM

Hi Alex,

The Renewal Wizard reports incorrect expirations and is trying to charge me twice.  I'd post screen shots except I don't want to expose my license keys.   It has never worked correctly for me, I always have to email and this is not the first time I'm reporting the issue.  It's frustrating and a waste of Marcrum resources which I'm shore gets passed on to us.

Can the Renewal Wizard be made to work as well as well as the agents and Site Manager?

Thank you,

Morris
By john.p - 16 February 2022 3:24 PM

Hi Morris,

Can you please recheck the renewal wizard? I've fixed a couple of records that had got out of sync.

Kind regards,
John.
By Morris - 16 February 2022 3:32 PM

john.p - 16 February 2022 3:24 PM
Hi Morris,

Can you please recheck the renewal wizard? I've fixed a couple of records that had got out of sync.

Kind regards,
John.

Hi John,

"Months Until New End Date" is calculated incorrectly.  It is subtracting remaining months rather than adding them.

Thank you for looking into this,

Morris
By Alex - 16 February 2022 3:47 PM

Morris - 16 February 2022 2:28 PM
Alex - 16 February 2022 2:08 PM
Morris - 15 February 2022 11:47 PM
Under Licenses when I click agent I get the list of hosts with workstation licenses.  The right most column is Support Status and for each host there is the supported until date.  This data is a hyperlink and when I click it rather than taking me to the renewal page, I'm taken to the bad link page on the Macrium site.  The link:
https://www.macrium.com/supportinfo.aspx/?supportkey=S3518818

I'm going to need to renew in a couple of months and I hope this can be fixed by then

Morris

Hi Morris,

That link is given to Site Manager from our license server and it looks like it's giving out an out of date support link for some of the keys. I've passed it on to the right team and they will make arrangements to fix it. This should be automatic and I'll add a note here when it's done.

If you, or anyone else reading this needs to renew, the renewal wizard is available at https://portal.macrium.com/renewalwizard1 
You can get a quick list of all your keys in Site Manager by using the CSV export (Actions -> Download to CSV on the Licenses -> Agent Licenses page) and opening in Excel or notepad.

Thank you Alex,

When I attempt to download the cve file, I get a network error when using Chrome.  Worked fine using Edge.

Morris

Hi Morris,

The download issue is usually related to the self-signed certificate we use in the default Site Manager install - browsers can be a bit finicky about those. It works fine in Chrome for me.
By Morris - 16 February 2022 3:55 PM

Alex - 16 February 2022 3:47 PM
Morris - 16 February 2022 2:28 PM
Alex - 16 February 2022 2:08 PM
Morris - 15 February 2022 11:47 PM
Under Licenses when I click agent I get the list of hosts with workstation licenses.  The right most column is Support Status and for each host there is the supported until date.  This data is a hyperlink and when I click it rather than taking me to the renewal page, I'm taken to the bad link page on the Macrium site.  The link:
https://www.macrium.com/supportinfo.aspx/?supportkey=S3518818

I'm going to need to renew in a couple of months and I hope this can be fixed by then

Morris

Hi Morris,

That link is given to Site Manager from our license server and it looks like it's giving out an out of date support link for some of the keys. I've passed it on to the right team and they will make arrangements to fix it. This should be automatic and I'll add a note here when it's done.

If you, or anyone else reading this needs to renew, the renewal wizard is available at https://portal.macrium.com/renewalwizard1 
You can get a quick list of all your keys in Site Manager by using the CSV export (Actions -> Download to CSV on the Licenses -> Agent Licenses page) and opening in Excel or notepad.

Thank you Alex,

When I attempt to download the cve file, I get a network error when using Chrome.  Worked fine using Edge.

Morris

Hi Morris,

The download issue is usually related to the self-signed certificate we use in the default Site Manager install - browsers can be a bit finicky about those. It works fine in Chrome for me.

Thank you Alex,

I have not installed the cert in either browser.  I just bypass the security warning.

Morris
By john.p - 16 February 2022 6:50 PM

Hi Morris,

> "Months Until New End Date" is calculated incorrectly.  It is subtracting remaining months rather than adding them.The months to new end date" is calculated based on what "new end date" you select in the previous page.
If it is still not making sense, can you raise a ticket?
https://www.macrium.com/support
... marking it for the attention of John Pendleton so we can discuss the specifics of your keys / renewals.

Kind regards,
John.
By Morris - 16 February 2022 7:18 PM

john.p - 16 February 2022 6:50 PM
Hi Morris,

> "Months Until New End Date" is calculated incorrectly.  It is subtracting remaining months rather than adding them.The months to new end date" is calculated based on what "new end date" you select in the previous page.
If it is still not making sense, can you raise a ticket?
https://www.macrium.com/support
... marking it for the attention of John Pendleton so we can discuss the specifics of your keys / renewals.

Kind regards,
John.

Thank you John,

I did not see the date dropdown.  It could be bolded or emphasized somehow.

Have a great day!

Morris