Macrium Support Forum

System notification sounds

By maranjo - 23 December 2015 3:53 PM

How can I disable the notification sounds on Windows 10? With a number of jobs kicking off in rapid sequence, my PC goes crazy for a few minutes with one alert sound after another - starting, running and completed notifications.

It's driving me mad! Surely there is a way to disable the sound from within the Reflect application? If so, I can't find it anywhere!
By Arvy - 24 December 2015 2:30 AM

Windows 10 handles Reflect's notifications (popups, sounds, etc.) in the same way as it handles those for other applications.
1. Start the Win10 Settings feature and open its System settings panel (Display, notifications, apps, power).
2. Select the Notifications and actions item in the System settings panel.
3. Under Show notifications for these apps, select Macrium Reflect Disk Imaging and Backup (On: <enabled options> ).
4. Turn off the option to Play a sound when a notification arrives as shown in the screenshot below.
By Gork - 25 December 2015 1:09 AM

I'd like to add that this drives me nuts too.  While I have discovered @Arvy's solution, there does not appear to be a way to turn off sound notifications from Reflect while leaving sound notifications on for all other apps without also turning off Reflect's visual notifications as well.  I've also noticed that Reflect sets up two different listings in the Win10 notification list which seems a bit obnoxious.  It'd be nice if, as with some other apps, we could choose the Reflect notifications to be visual, sound or both/neither instead of just all notifications either on or off.

The volume of the notifications is another issue for me.  I have system sounds turned way down in the volume mixer but notification sounds still blow me out of the water.  This isn't an issue with just Reflect, however, and I've read that it is a Win10 bug.  (Win10 sure seems to have a lot of them!)
By Arvy - 25 December 2015 3:41 AM

I've also noticed that Reflect sets up two different listings in the Win10 notification list which seems a bit obnoxious.

That doesn't seem right.  It might possibly be a reason for some of the other anomalies that you've noted.  My Win10 listing under "Show notifications for these apps" includes just a single item for "Macrium Reflect Disk Imaging and Backup" and it allows me to set its "Play a sound when a notification arrives" option independently of any others.  The screenshot below shows it set for notification "Banners" only (sound option disabled) while other apps have both options enabled and some apps have their notifications turned off entirely.  Do your Win10 system settings not work in that same way?  Was yours a fresh install or an "in-place" upgrade?  As you say, Win10 does seem somewhat quirky at times in my own experience as well, but Microsoft likes us to call them "features" rather than "bugs". BigGrin
By Gork - 26 December 2015 11:26 AM

Scratch install of Win10-64 after a format:
By Arvy - 26 December 2015 12:49 PM

Hmmm.  Interesting.  Looks like there may be a duplicated entry in your Win10 registry, but I haven't yet had time to pin down the registry key locations for this and all of Microsoft's other wonderful new Win10 features and so can't tell you exactly where to look.  Another possibility arises from the fact that notifications are a part of Microsoft's "Windows everywhere" dream, or as they describe it, "a universal notifications hub that will pop up your app notifications across multiple platforms".  That suggests that it would be included in the registry hive for each individual user. So, it might possibly be a reflection of multiple instances if you have "multiple platforms" with the same account login, but that seems unlikely as none of the other items are showing up that way in that listing.

I guess I have to admit to being totally baffled by this one, except that Win10 does seem somewhat "buggy" at this stage as you have said yourself.  If you think it worth your time to pursue, I could only suggest uninstalling/reinstalling Reflect completely to see if that eliminates the duplicated notification listing and any related control issues for banners, sounds, etc.  Alternatively, you could try creating a new (temporary) user account on your machine to see what shows up there and whether its controls work as they should.
By wags1 - 26 December 2015 3:20 PM

As another data point for this issue, I have 3 entries for Macrium Reflect on that settings page. I only ever installed MR one time and it was a fresh install.
By Arvy - 26 December 2015 3:59 PM

Thanks for that, wags1.  It's beginning to look more like this may be something uniquely specific to the Reflect application itself and I'm starting to wonder if Macrium might have changed the relevant HKCU key(s) between two or more update builds resulting in multiple registry entries for the same user.  If my recollection about their rescue build reminder key is correct, it wouldn't be the first time they've done something like that.  Against that theory, however, is the fact that my own list of w10 app notifications shows only a single Reflect entry and I've installed every Reflect 6 update since the initial release.  Some direct input on this puzzle from the Macrium gang would be useful, I think.
By Givmeabrek - 26 December 2015 5:31 PM

Newbie here.  Just to add to the data, I have four entries!  I figure that's four times better than one....
I originally had the Macrium free version, uninstalled and installed the Home version.  Ungraded once since.  Any idea how to clean this up?  I don't want it to multiply much more.  Sad
By Arvy - 26 December 2015 5:48 PM

Such a range of individual variances just keeps on adding more and more strangeness to the puzzle.  It would be interesting to know what happens if the notification sound option is disabled for all four, or three, or two of them and then re-enabled one at a time ... if anyone has the time and the inclination to try such an experiment.

As for how to get rid of the multiple entries, I still haven't been able to pin down their exact location, but will update* if I do.  Hopefully Nick or one of the other Macrium reps will beat me to it.

* There is no such specifically named entry anywhere in the Windows registry (neither HKLM nor HKCU) that I've been able to find which leads me to suspect that Windows is picking up the Reflect notification parameters from one of its system services.  Perhaps from Reflect's EventMessageFile (C:\Program Files\Macrium\Reflect\MessageSvr.dll) which is registered with a ProviderGUID under HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Macrium Reflect.  That doesn't help us, however, in trying to figure out why some users would be seeing multiple listings, let alone how to correct the problem.
By Givmeabrek - 26 December 2015 8:44 PM

Just to add to the confusion, I turned off all four of my Macrium Reflect Disk Imaging and Backup notifications (I have four duplicates) in Show notifications from these apps.  I still get the pop up window and sound when the job finishes....  I don't think they do anything.  Sad

By Nick - 27 December 2015 1:22 AM


Thanks for your posts.  Please see this KB article:
By Arvy - 27 December 2015 2:08 AM

Many thanks, Nick, and any other contributors to getting that KB item put together during a holiday weekend.  The Macrium team is truly amazing in its dedication to fast response times.  The KB article does seem to clarify things quite well, but now I almost feel "cheated" with only a single Reflect item in my notifications listing. Wink. I suppose that's because I usually run and verify my backups in the WinPE "rescue" environment.

=KB Article --- Also, the Notification and Actions settings database has no method to clean itself up, and will even persist entries for applications that are removed from your system.

That's absolutely disgusting on Microsoft's part.  I wouldn't even dismiss it as a mere "bug" ...  more like negligent disregard for the most basic elements of good database design and management practice.  If other Windows dBs are similar, it's no wonder users experience problems with the OS and its updates that are now mandatory and cumulative.  Sheesh!  Sad
By Givmeabrek - 27 December 2015 5:00 AM

Ok, got a reply from support:
Looks like it's expected behavior.  Interesting.  Smile

By Arvy - 27 December 2015 10:25 AM

Expected?!  Really?!  Are you saying that totally non-functional Reflect notification controls as reported by you in your previous posting here are to be regarded as "expected behaviour"?  The KB article that is linked in Nick's response to this thread above is dated today (2015-12-27).  Who "expected" all or any of the Win10 notifications list and control behaviour discussed in this thread prior to that?  Did your respondent say whether Macrium had contacted Microsoft about it and, if so, are their expectations similar?  "Interesting" isn't exactly how I'd describe it.
By Gork - 27 December 2015 12:12 PM

I wouldn't mind having two entries if one was for banners and one was for sounds instead of both of them being for sounds AND banners.  I'd love to turn off the sounds but leave the banners on.
By Nick - 27 December 2015 12:25 PM

Hi Gork

I wouldn't mind having two entries if one was for banners and one was for sounds instead of both of them being for sounds AND banners.  I'd love to turn off the sounds but leave the banners on.

Double click entries in the Notification settings:

By Gork - 27 December 2015 1:44 PM

Thanks!  I spent a few hours Googling for that answer and didn't get anywhere.  I wouldn't mind the sounds except for the bug wherein turning down "system sounds" in the "volume mixer" doesn't turn down notification sounds as it's supposed to.  (I say supposed to because I've read official MS posts telling people just that.)  Every time a backup starts the notification is at full volume; it startles me and I about pee myself.

Nothing like learning a bit about a MS product from the big gun at Macrium...  Wink
By Arvy - 27 December 2015 2:37 PM

Jeez, Gork, hours looking for that answer?  It was the first one that I posted at the very beginning of this thread along with the same screenshot and step-by-step instructions.  You replied saying that you had discovered "Arvy's solution" but that it didn't work that way for you.  I took that to mean that you had actually seen those settings and tried them.  I even posted a follow-up showing only "Banners" (no sound) set for Reflect's notifications and asked if your Reflect notification controls didn't work the same as mine.  Oh well.  Guess I really should take someone else's advice to stop being so "nerdy" and leave it for the "big guns at Macrium" to answer such questions here.  Trying to keep up with the new puppy is more fun anyhow. Smile
By Nick - 27 December 2015 3:31 PM

Apologies Arvy for not acknowledging your previous post. 
By Arvy - 27 December 2015 4:38 PM

No big deal, Nick.  It's just my own silliness that seems to get the best of me at times recently, and it makes me mad at myself when it does.  I need to extend my "crotchety old man" break for a while longer, I guess.
By Gork - 28 December 2015 10:16 AM

Sorry @Arvy, indeed you are correct.  Your post very clearly addresses my concern.  I somehow didn't look at the screen shot correctly and missed the part you posted about getting to the location of that screen shot by clicking the notification entry.  I don't know why the same thing posted by @Nick didn't escape me but yours did!  I SO appreciate your help in the forums and don't want to come across like I'm taking your help for granted.  Thank you!  Keep up those "nerdy" posts and I think you're perfectly justified in pointing out my error.
By Arvy - 28 December 2015 12:54 PM

I can understand that.  Nick's use of screenshot markup caught my attention also, better than my own.  He and I don't always see eye to eye about everything, but there's no question that Nick excels in providing help to users.  In fact the whole Macrium team is outstanding with their support efforts and I'll continue trying to learn a few things from their examples.  Anyhow, don't give it another thought, Gork.  Have a great New Year's Eve.  w00t