Macrium Support Forum

V7.3.5920 2021-0524

https://forum.macrium.com/Topic47479.aspx

By Morris - 24 May 2021 4:13 PM

I've upgraded and I'm not seeing things listed in the change log:
- I don't see the site Manager 8 Upgrade wizard, where is it?
- On the license page, V 7 licenses can be upgraded to v 8 if eligible, how?
By IvesSM - 24 May 2021 5:43 PM

Morris, I'm a user just like u.

I believe what Macrium is saying in their Site Manager update is that the Site Mgr 7.3.5556 update included the ability of Site Manager to use Reflect 8 and Reflect 8 Key's should the local Reflect on the Server or Workstation be upgraded to v8 separate of Site Mgr.

I don't believe you will find Site Mgr upgrading the Agents to v8 yet. Probably shortly.

I just upgraded a server and stepped through the upgrade to v8 on the Macrium Reflect full install on the server. It upgraded to v8 along with the assignment of a new key.

The "Reflect Agent" on the server is still at v7.3.5920

Hope this helps.

-stew 
By Dano - 24 May 2021 5:45 PM

Morris - 24 May 2021 4:13 PM
I've upgraded and I'm not seeing things listed in the change log:
- I don't see the site Manager 8 Upgrade wizard, where is it?
- On the license page, V 7 licenses can be upgraded to v 8 if eligible, how?

Hi Morris
I think your real question is: Is Site Manager V8 available?
As near as I can tell it is not, I have even downloaded the latest version and it is V7.
I also had the question of: Is Server Plus now supported in Site Manager?
Looking at the matrix for Site Manager VS standalone installations it appears that it is still not supported, that's unfortunate.
Hope that helps Morris
Dan
By Morris - 24 May 2021 6:04 PM

Stewart Ives - 24 May 2021 5:43 PM
Morris, I'm a user just like u.

I believe what Macrium is saying in their Site Manager update is that the Site Mgr 7.3.5556 update included the ability of Site Manager to use Reflect 8 and Reflect 8 Key's should the local Reflect on the Server or Workstation be upgraded to v8 separate of Site Mgr.

I don't believe you will find Site Mgr upgrading the Agents to v8 yet. Probably shortly.

I just upgraded a server and stepped through the upgrade to v8 on the Macrium Reflect full install on the server. It upgraded to v8 along with the assignment of a new key.

The "Reflect Agent" on the server is still at v7.3.5920

Hope this helps.

-stew 

Thank you Stew,

I've got a mix of stand alone clients licenses and workstation licenses.  Clearly I've got to take care of the stand alone client licenses.  The text seemed to imply that there was some soft of action needed to update workstation licenses. 
I did get the ability to use V8 keys and am glad to hear that there being accepted. 

I'll sit back and enjoy the ride.

Have a great day!

Morris
By Morris - 24 May 2021 6:06 PM

Dano - 24 May 2021 5:45 PM
Morris - 24 May 2021 4:13 PM
I've upgraded and I'm not seeing things listed in the change log:
- I don't see the site Manager 8 Upgrade wizard, where is it?
- On the license page, V 7 licenses can be upgraded to v 8 if eligible, how?

Hi Morris
I think your real question is: Is Site Manager V8 available?
As near as I can tell it is not, I have even downloaded the latest version and it is V7.
I also had the question of: Is Server Plus now supported in Site Manager?
Looking at the matrix for Site Manager VS standalone installations it appears that it is still not supported, that's unfortunate.
Hope that helps Morris
Dan

Thank you Dan,

That's another question and I don't want to be on 8 till I get all my clients upgraded to avoid client lockout.

Have a great day,

Morris
By Alex - 24 May 2021 7:49 PM

Hi All,

Site Manager 8 is not yet available, but should be later this week. The release that has just gone out will allow you to use version 8 licenses and stay on version 7 - we've tried to consider different upgrade scenarios and build as much flexibility as we can into the system - 

  • Site Manager 7 will recognize version 8 Agent licenses and version 8 standalone Reflect licenses as valid, so you can upgrade the licenses without being forced into upgrading the software to continue backing up
  • When Site Manager 8 is released, the upgrade process is a wizard which will take you through upgrading licenses - all Agent licenses must be upgraded before upgrading the Site Manager version, standalone Reflect licenses can be updated before upgrade
  • Site Manager 8 will also have the ability to upgrade licenses of standalone Reflect installs and if you add a version 7 Agent license to Site Manager 8, it will attempt to upgrade it
  • To upgrade a standalone license, you must be running the most recent Reflect 7 version and Agent version - this is so that if you upgrade the license, to version 8, both Reflect and Site Manager will recognize it as valid
  • We still have the ability to release Site Manager 7 updates - although ongoing feature development has shifted to Site Manager 8, Site Manager 7 will continue to receive support, bug fixes and updates required due to Windows OS changes etc
If you have any specific questions or upgrade scenarios, please let me know.
By Morris - 24 May 2021 8:03 PM

Alex - 24 May 2021 7:49 PM
Hi All,

Site Manager 8 is not yet available, but should be later this week. The release that has just gone out will allow you to use version 8 licenses and stay on version 7 - we've tried to consider different upgrade scenarios and build as much flexibility as we can into the system - 

  • Site Manager 7 will recognize version 8 Agent licenses and version 8 standalone Reflect licenses as valid, so you can upgrade the licenses without being forced into upgrading the software to continue backing up
  • When Site Manager 8 is released, the upgrade process is a wizard which will take you through upgrading licenses - all Agent licenses must be upgraded before upgrading the Site Manager version, standalone Reflect licenses can be updated before upgrade
  • Site Manager 8 will also have the ability to upgrade licenses of standalone Reflect installs and if you add a version 7 Agent license to Site Manager 8, it will attempt to upgrade it
  • To upgrade a standalone license, you must be running the most recent Reflect 7 version and Agent version - this is so that if you upgrade the license, to version 8, both Reflect and Site Manager will recognize it as valid
  • We still have the ability to release Site Manager 7 updates - although ongoing feature development has shifted to Site Manager 8, Site Manager 7 will continue to receive support, bug fixes and updates required due to Windows OS changes etc
If you have any specific questions or upgrade scenarios, please let me know.

Thank you Alex,

Nice and clear.  Possibly you can write or at least proof read the change logs in the future.

Have a great day,

Morris
By Alex - 26 May 2021 2:18 PM

Hi all - just a note that Site Manager 8 should now (or shortly) be live.
There's an article on the Site Manager 8 Knowledgebase with a list of new features - https://knowledgebase.macrium.com/display/MSM8/Site+Manager+8+-+New+Features

By Dano - 26 May 2021 3:48 PM

Alex - 26 May 2021 2:18 PM
Hi all - just a note that Site Manager 8 should now (or shortly) be live.
There's an article on the Site Manager 8 Knowledgebase with a list of new features - https://knowledgebase.macrium.com/display/MSM8/Site+Manager+8+-+New+Features



Thank you Alex!
By somethingsomethingdarkside - 26 May 2021 4:42 PM

My licenses say supported until 2/26/2022 but when I try to use the upgrade wizard I get an error saying "Error upgrading Agent License - <license key> Upgrade failed - Upgrade not available"

I re-upped support through the website in April in anticipation of this release...
By Alex - 26 May 2021 5:15 PM

somethingsomethingdarkside - 26 May 2021 4:42 PM
My licenses say supported until 2/26/2022 but when I try to use the upgrade wizard I get an error saying "Error upgrading Agent License - <license key> Upgrade failed - Upgrade not available"

I re-upped support through the website in April in anticipation of this release...

Hi,
It looks like our licensing backup system hasn't picked up the upgrade eligibility.
Our support team will be able to help if you open a ticket - there's also an upgrade eligibility wizard on our website that might be able to assist which should give you more detail - https://www.macrium.com/upgrade-renewal-wizard
If you are able to upgrade outside Site Manager, you can add the upgraded key and drop the old ones in Site Manager in order to upgrade.

By Dano - 26 May 2021 5:44 PM

Alex - 26 May 2021 5:15 PM
somethingsomethingdarkside - 26 May 2021 4:42 PM
My licenses say supported until 2/26/2022 but when I try to use the upgrade wizard I get an error saying "Error upgrading Agent License - <license key> Upgrade failed - Upgrade not available"

I re-upped support through the website in April in anticipation of this release...

Hi,
It looks like our licensing backup system hasn't picked up the upgrade eligibility.
Our support team will be able to help if you open a ticket - there's also an upgrade eligibility wizard on our website that might be able to assist which should give you more detail - https://www.macrium.com/upgrade-renewal-wizard
If you are able to upgrade outside Site Manager, you can add the upgraded key and drop the old ones in Site Manager in order to upgrade.


Hi Alex,

Having the same issue here and our contract's good till 2/27/22. I took at look at your assistant and it just talks about renewing our contract, doesn't say anything about upgrade eligibility for our licenses that are still on V7 which are workstation site manager licenses.

I see no way to upgrade a Reflect Agent outside of site manager so I'm not sure how to proceed here.

Thanks

Dan
By somethingsomethingdarkside - 26 May 2021 5:46 PM

I've just submitted a ticket, this has all been so frustrating. 

If I use that upgrade renewal wizard you linked it shows my support as expired and wants me to renew my support again.

Your salespeople push support renewal with the main perk being free upgrades then when it is time to upgrade you can't. Crazy
By Alex - 26 May 2021 7:27 PM

Unfortunately our license servers experienced an issue - we've deployed a fix and license upgrading should now work correctly. If you have experienced license upgrade issues, they should be resolved by retrying shortly
By somethingsomethingdarkside - 26 May 2021 7:28 PM

Support says, "Our developers have fixed an issue with our licensing server" and it seems to be working now.
By Alex - 26 May 2021 7:37 PM

somethingsomethingdarkside - 26 May 2021 7:28 PM
Support says, "Our developers have fixed an issue with our licensing server" and it seems to be working now.

Thanks for confirming and apologies for the trouble
By Morris - 26 May 2021 8:27 PM

Alex - 26 May 2021 7:37 PM
somethingsomethingdarkside - 26 May 2021 7:28 PM
Support says, "Our developers have fixed an issue with our licensing server" and it seems to be working now.

Thanks for confirming and apologies for the trouble

I converted my keys to V8 and now there different messing up my documentation.  Can't seem to cut and past, save as CVS results in "Network error". 

What key do we use to extend support? 

How do I cut and paste the key number in to do this?    
By Alex - 27 May 2021 12:08 AM

Morris - 26 May 2021 8:27 PM
Alex - 26 May 2021 7:37 PM
somethingsomethingdarkside - 26 May 2021 7:28 PM
Support says, "Our developers have fixed an issue with our licensing server" and it seems to be working now.

Thanks for confirming and apologies for the trouble

I converted my keys to V8 and now there different messing up my documentation.  Can't seem to cut and past, save as CVS results in "Network error". 

What key do we use to extend support? 

How do I cut and paste the key number in to do this?    

If you are having trouble cutting and pasting keys in the Site Manager UI, you could grab them from the config file they are stored in - c:\programdata\macrium\sitemanager\licensekeys.xml
By Morris - 27 May 2021 12:48 AM

Alex - 27 May 2021 12:08 AM
Morris - 26 May 2021 8:27 PM
Alex - 26 May 2021 7:37 PM
somethingsomethingdarkside - 26 May 2021 7:28 PM
Support says, "Our developers have fixed an issue with our licensing server" and it seems to be working now.

Thanks for confirming and apologies for the trouble

I converted my keys to V8 and now there different messing up my documentation.  Can't seem to cut and past, save as CVS results in "Network error". 

What key do we use to extend support? 

How do I cut and paste the key number in to do this?    

If you are having trouble cutting and pasting keys in the Site Manager UI, you could grab them from the config file they are stored in - c:\programdata\macrium\sitemanager\licensekeys.xml

Thank you Alex,

I've successfully upgraded all my lenience's, sand alone home as well as workstation.  Workstation was easy once I understood that the upgrade wizard dose that.  A lot of information is out of sequence and this makes it confusing.  My stand alone home upgrades went smoothly once I fought my way through very broken cost estimators and purchase upgrade wizards.  I encountered:
- After purchasing the upgrade V 7 keys reported as invalid
- Single workstation support resulted in a quote for a 10 pack
- All valid licenses listed as expired and visa versa

I'm hesitant to take Site Manager to V 8 with all these adventures.
By Dano - 27 May 2021 3:44 PM

Alex - 26 May 2021 7:27 PM
Unfortunately our license servers experienced an issue - we've deployed a fix and license upgrading should now work correctly. If you have experienced license upgrade issues, they should be resolved by retrying shortly

Hi Alex,

I was able to upgrade all of my licenses and the subsequent installs all went perfectly, thanks for that!

I am trying to get a manual install file using the download link on Macriums page for Site Manager and I get emailed a link just fine however it's still downloading version 7. Any idea when this will be updated?

Thanks!

Dan
By Alex - 27 May 2021 3:50 PM

Dano - 27 May 2021 3:44 PM
Alex - 26 May 2021 7:27 PM
Unfortunately our license servers experienced an issue - we've deployed a fix and license upgrading should now work correctly. If you have experienced license upgrade issues, they should be resolved by retrying shortly

Hi Alex,

I was able to upgrade all of my licenses and the subsequent installs all went perfectly, thanks for that!

I am trying to get a manual install file using the download link on Macriums page for Site Manager and I get emailed a link just fine however it's still downloading version 7. Any idea when this will be updated?

Thanks!

Dan

Hi Dan, glad it was sorted out, I'll pass the website report on to the right team. Meanwhile there are some download links on the version 8 knowledgebase - https://knowledgebase.macrium.com/display/MSM8/Installation+and+Update
By Dano - 27 May 2021 4:14 PM

Alex - 27 May 2021 3:50 PM
Dano - 27 May 2021 3:44 PM
Alex - 26 May 2021 7:27 PM
Unfortunately our license servers experienced an issue - we've deployed a fix and license upgrading should now work correctly. If you have experienced license upgrade issues, they should be resolved by retrying shortly

Hi Alex,

I was able to upgrade all of my licenses and the subsequent installs all went perfectly, thanks for that!

I am trying to get a manual install file using the download link on Macriums page for Site Manager and I get emailed a link just fine however it's still downloading version 7. Any idea when this will be updated?

Thanks!

Dan

Hi Dan, glad it was sorted out, I'll pass the website report on to the right team. Meanwhile there are some download links on the version 8 knowledgebase - https://knowledgebase.macrium.com/display/MSM8/Installation+and+Update

That's awesome! Thanks Alex!

Dan
By Morris - 30 May 2021 1:17 AM

Upgraded to V8 a little while ago and it was a very simple process that completed quickly. 

I thought it was uneventful and then I discovered that Settings /Email

Notification Email: Recipient's Email Address was blank as was the subject
Backup Summary: Recipient's Email Address was blank as was the subject.  The Send Time remained

I had to update my dashboard and that was expected and easy.  Overall a much more pleasant experience than dealing with licenses.  Has Macrium considered tying licensing to a single email address, or if keys are preferred, one key for ALL standalone licenses and one key for a 4 pack or Workstation?   Also, tie the version(s) permitted to your backend so that keys don't have to change with version upgrades.

Overall a reasonably smooth upgrade.

Thank you,

Morris
By Alex - 1 June 2021 1:45 PM

Morris - 30 May 2021 1:17 AM
Upgraded to V8 a little while ago and it was a very simple process that completed quickly. 

I thought it was uneventful and then I discovered that Settings /Email

Notification Email: Recipient's Email Address was blank as was the subject
Backup Summary: Recipient's Email Address was blank as was the subject.  The Send Time remained

I had to update my dashboard and that was expected and easy.  Overall a much more pleasant experience than dealing with licenses.  Has Macrium considered tying licensing to a single email address, or if keys are preferred, one key for ALL standalone licenses and one key for a 4 pack or Workstation?   Also, tie the version(s) permitted to your backend so that keys don't have to change with version upgrades.

Overall a reasonably smooth upgrade.

Thank you,

Morris

Hi Morris,

The email subject changes are caused by a combination of 2 things - we fixed a bug where the email subject wasn't being applied to notification emails and we tidied and split out the recipient list and subject for different email types. 

I'll pass your license feedback along to our licensing team. I know that we offer multiple seat workstation and server licenses for use within Site Manager itself, but I'm not aware if there are any other plans to improve the licensing.
By Morris - 1 June 2021 2:04 PM

Thank you Alex