Group: Forum Members
I love everything about Macrium Reflect, I get lots of great use out of Server Plus. However... The one feature that this backup tool lacks in comparison to other similarly priced solutions is their email notification system.
Backup Assist v9 for example can send out beautiful emails to both us (the IT support company) and the client. There is no messing with POP3/SMTP servers or credentials to memorize and input. All you have to do is put the tech and client emails into a backup settings field and it's done. For our IT company we provide SLA's which include backup services. It is extremely important that we are notified of backup failures and the client feels comfortable that we are doing our job properly (which they do when they receive pretty formatted emails from BA9).
In short, yes Macrium does have email on success/failure options. However, it is extremely basic and lacks substantially when it comes to professionalism or additional functionality. At the moment we have to sell our clients Backup Assist for the superior email functionality. Once Macrium implements better email support I would love to sell it instead!