Group: Forum Members
Interestingly enough, I recently encountered a similar situation. A few months ago, a friend of mine, his son was murdered. He tried to get access to the files on his son's laptop, but he had protected the Dell laptop with a boot password. He has some computer experience as he sold me my first x86 PC in 1992, but he brought the laptop to me to see what I could do since I have more expertise. I didn't see much I could do and there wasn't. I said Dell would most likely replace the motherboard to rectify the issue. He contacted Dell and they said if he could provide proof of his son's death and his relation to him, they could fix the problem, but would have to replace the mobo. I had thought Dell might have had a backdoor to get into systems, but maybe they don't. It kind of defeats the purpose for user passwords, I suppose, if Dell can just sneak in through a backdoor. If Dell could do it, if those passwords/methods ever leaked...