If others in the Macrium V8 forum have a fix or solution to get the Macrium Scheduler to wake up from sleep running Windows 11 Home please post the solution here - Thank you for reading my post of this issue.
See my ticket I opened with Macrium V8 scheduler - which was closed with NO fix. https://help.macrium.com/support/tickets/242462
What are power settings or USB settings to wake up computer for back up to work? The computer is a all in one.. running windows 11. Macrium does work but only if manually scheduled or the machine is not asleep. If it goes to sleep it will not wake up during the schedule time, but when woken the backup begins. The settings for Macrium are set to allow to be woken up. Where are the Microsoft windows event logs to view when the computer goes to sleep or wakes up. Yes there are many areas for event logs if you could assist with that question maybe we can figure out what's going on. Thanks, JimMacrium response:
Thank you for contacting us.
Are there any errors listed under the scheduled backups tab? Please refer to the following knowledgebase article. https://knowledgebase.macrium.com/display/KNOW80/How+to+check+the+status+of+scheduled+backups2) My response:
No there are NOT any errors listed under the scheduled backups tab.
Where are the Microsoft windows event logs to view when the computer goes to sleep or wakes up?Macrium response:
It would depend entirely on which scheduler you have set up.
If you go to Other Tasks>Edit Defaults and Settings>Schedule Settings, you can switch to the Macrium Task Scheduler or Windows Task Scheduler to see if that makes any difference. For the former, you can see the logs for the tasks in Scheduled Backups>History or the Logs tab, and for the latter, you can open up the Task Scheduler on Windows, but in order to see the activity, you will need to have Task History enabled.
Please send a screenshot of your Scheduled Backups>Edit>Conditions window. 3) My Response:
I am using Macrium Task Schedule not Windows Task Scheduler. See two screenshots.
Hello Jim ,
Can you switch it to the Windows Task Scheduler and see if this has any effect? 4) My Response:
I have been using Macrium for about 4 years now on 3 different PC’s and always use Macrium scheduler with no issue. But now with a new Windows 11 PC and a fresh install of Marcium with updates I have issues of the Computer NOT waking up to perform a backup, but when I touch the mouse it wakes up and the backup runs.
Can you PLEASE have another support person review all the various issues reported with Windows 11 regarding sleep/wake – see this linkhttps://www.stellarinfo.com/blog/the-computer-wont-wake-up-from-sleep-on-windows-11-how-to-fix-the-issue/
As to how to find the Windows Events to see when the computer “woke up” see this link https://www.thewindowsclub.com/how-to-find-out-what-woke-your-computer-from-sleep-mode
In order to investigate the case any further we will need you to submit information by following these steps:
1. Launch Macrium Reflect.
2. Press the following key combination CONTROL + SHIFT + S.
This will present the Support Submission wizard.
3. On the first page of the wizard, please enter your unique support number 8797242462 and ensure that all presented options are selected.
4. On the subsequent pages of the wizard, select the most relevant failed log files and backup definition files to attach to the support case.5) My Response:
Case information submitted by customer.6) My Response
after nothing for a day after submitting requested file
Have you been able to share my ticket with other Macrium Support staff asking for their input on my issue?Macrium Response:
I have no update for you at this time and will reach out when I have further information. Macrium Response later:
Thank you for your patience.
The following blog post may be worth reviewing in case your scenario matches: https://blog.macrium.com/is-windows-modern-standby-disrupting-backups-aff466d4602c?category=
It may also be worth implementing the following fixes:https://winaero.com/add-system-unattended-sleep-timeout-to-power-options-in-windows-10/#:%7E:text=%20To%20System%20Unattended%20Sleep%20Timeout%20to%20Power,use%20the%20following%20command%3A%20powercfg%20-attributes...%20More%20
This is for Windows 10, but it should work fine for Windows 11.
Please let me know how you get on. 7) My Reply:
Those links refer to Windows 10.
I have performed some testing using Microsoft Task Scheduler to create a command that wakes up 5 minutes before the Macrium scheduler is to run. The command post a time entry to a log file every 15 minutes for 2 hours. In my findings of doing this it does wake up the computer and generates a power-troubleshooter event which can be viewed with a custom event filter.
After the computer wakes up from this scheduled task, Macrium back up is now running.
So it appears the overall problem is that Macrium scheduler has a defect.
Yes I know you wanted me to switch over to change the backups to use Microsoft Task Scheduler - however after the many years I've been using Macrium Scheduler I haven't had issues until now.
I would like to report this defect as a Macrium Scheduler defect.
Please advise your development team to devise monitoring points around the focus of Macrium Scheduler which I will attempt to test for you.
Jim Macrium Reponse:
That is incorrect. The first link I sent you having to do with Modern Standby applies to both Windows 10 and 11.
Please give the solutions listed in the article a go and let me know how you get on. 8) My Reply:
That link has NO fix for Windows 11. The fix is only for Windows 10.
Here are the results from the Powercfg a/ command
Can you please help me to translate the values below – so I know what are my next steps? 9) After several days of no Response I replied
In the article of the link you provided regarding Potential Workarounds can be found this statement “There are conflicting reports on whether the above Registry keys successfully disable Modern Standby and they appear to be hardware dependent”
Summary of my thoughts:
It is uncalled for me as a notice Windows 11 Home user be required to perform unproven changes and testing of Macrium Reflect V8.1 regarding the “wake issue” I have reported to Macrium Support.
It is Macrium's management support leadership requirement to engage Microsoft to obtain a table of ALL the rules and conditions including hardware, ect where and when the ability to run a task when a PC is asleep is supported by Microsoft for Windows 11 Home version and not my responsibility.
They closed my ticket without anymore response. It appears they don't want to help
10) My Reply
I posted this in the ticket after it was closed:
Why was this ticket closed? I have yet to see a "Fix" for the Macrium Schedler issue I have reported.
Here are many links from Microsoft regarding wake up and how the coder is responsible for coding the program correctly so the program will wake up.https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby-wake-sourceshttps://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby?source=recommendationshttps://learn.microsoft.com/en-us/windows-server/networking/windows-time-service/windows-time-service-tools-and-settings?tabs=confighttps://learn.microsoft.com/en-us/windows/win32/power/system-power-stateshttps://learn.microsoft.com/en-us/windows-server/networking/windows-time-service/windows-time-service-tools-and-settings?tabs=configIf others in the Macrium V8 forum have a fix or solution to get the Macrium Scheduler to wake up from sleep running Windows 11 Home please post the solution here - Thank you for reading my post of this issue.
This is a Dell Laptop Inspiron 16
7620 2 in 1Macrium did respond;
Thank you for your patience while we investigate this issue.
Apologies, sometimes our system automatically closes tickets by mistake.
I am currently looking to see if there are other registry keys specific to Windows 11, but if you are not comfortable testing out the solution outlined in the blog post, that is fine.
The main issue is that if modern standby is interfering with the wake the computer feature, then we do not have a solution for you at this time that is not outlined in the blog post.
When our developers implement an update that works around this issue, please update the software.
We do not have an exact date for when this will occur, but thank you for bringing this issue to our attention.