ViBoot Corrupts system


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RayG
RayG
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I Installed ViBoot and as reported previously when I came to shutdown the VM it got stuck at the Shutdown Screen. I then turned off the VM using Hyper-V.

I did not delete the VM in ViBoot
I then went to shutdown the system and was presented with a blue screen BAD_POOL_CALLER
I tried restarting and had the same error so I restarted and logged in a a different user - one with admin privs
I tried to uninstall ViBoot and the uninstaller told me the SCSI driver was in use and exited
I started safe mode to uninstall ViBoot but you cannot use the windows installer in safe mode.
I then restarted and went to computer management and uninstalled the Macrium SCSI driver
On the next reboot I got another blue screen DRIVER_CORRUPTED_EXPOOL
When it restarted another blue screen DPC_WATCHDOG_VIOLATION
and on an auto restart following the previous crash yet another DRIVER_CORRUPTED_EXPOOL
Then on that restart we were into...  your PC needs a repair and at that point I gave up.

I did image the system disk before doing a restore to a working system disk.

What if any imformation would be useful from that image? Full instructions please.


Regards
RayG
Windows10 Pro X64 V21H2 B19044.1889 MR v8.0.66867

JamieW
JamieW
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Hi Ryan,

Thank you for your post.

Sorry that you experienced this issue. We will endeavor to get to the bottom of it as quickly as possible.

If you can mount the image of the system disk that you took before restoring using Macrium Reflect, the \Windows\minidump folder should contain a few files with .DMP extensions  and names that includes the date and time of the crashes.

There will also be a file called viBoot.log in the root folder of that image.

If you could send us these files via http://www.macrium.com/support.aspx#tickets, they should help us to pinpoint what caused the blue screen errors.

Kind Regards,
Jamie – Macrium Support


Kind Regards

Jamie

Macrium Development

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RayG
RayG
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Two of four files posted to support


Regards
RayG
Windows10 Pro X64 V21H2 B19044.1889 MR v8.0.66867

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