I tried to log into support to report a problem
can't log in - tried the forgot password and it says it is sending to my email - no email received after several minutes and multiple tries .
Can I post an error report here ? 
If not then if you can get me a password reset to [email protected]
if so then here is the text of the error - also submitted on MS forum

One of the event errors specifies mrcbt ( mrcbt.sys )
Is macrium trying to access volumes 33 34 35 and 37 ?

BSOD DPC_WATCHDOG_VIOLATION

event : warning

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

 and APPID 

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

 to the user GAMEROG\edlogic SID (S-1-5-21-2742918008-873565755-3270955043-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

log name system

source distributedCOM

event ID 10016

event error :

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff8056f4fb320). A dump was saved in: C:\windows\Minidump\121022-24390-01.dmp. Report Id: 24a586f9-da7e-44d0-b2bf-b78579d73a02.

source bugcheck

event ID 1001

Disk 12 has been surprise removed.

log name system

source disk

event id 157

I don't have disk 12 ( see diskpart below )

why is there an attempt to access these volumes

I don't have a volume 33 34 35 or 37 ( see diskpart below )

these errors have no id or anything except the phrases below

event log :

The previous session did not finalize the tracking file on device \Device\HarddiskVolume33 (V. The tracking file has been reset.

The previous session did not finalize the tracking file on device \Device\HarddiskVolume34 (U. The tracking file has been reset.

The previous session did not finalize the tracking file on device \Device\HarddiskVolume35 (X. The tracking file has been reset.

event log :

The volume \Device\HarddiskVolume37 is offline

Log Name: system

Source: mrcbt

Event ID: 19

Level: Error

the mrcbt is a macrium reflect sys file

as you can see - I have no volume 37

DISKPART> list vol

Volume ### Ltr Label   Fs  Type   Size  Status  Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0  I dcs    NTFS Partition  929 GB Healthy
Volume 1        NTFS Partition  700 MB Healthy
Volume 2        FAT32 Partition  348 MB Healthy  Hidden
Volume 3        NTFS Partition  666 MB Healthy  Hidden
Volume 4        FAT32 Partition  100 MB Healthy  Hidden
Volume 5  F prog   NTFS Partition  238 GB Healthy
Volume 6  U wd6tb01  NTFS Partition 5588 GB Healthy
Volume 7  X wd5tb   NTFS Partition 4657 GB Healthy
Volume 8  J game W10  NTFS Partition  929 GB Healthy
Volume 9        FAT32 Partition  352 MB Healthy  Hidden
Volume 10       NTFS Partition  838 MB Healthy  Hidden
Volume 11       NTFS Partition  539 MB Healthy  Hidden
Volume 12   System Rese NTFS Partition  549 MB Healthy
Volume 13  G misc   NTFS Partition  237 GB Healthy
Volume 14       NTFS Partition  515 MB Healthy  Hidden
Volume 15  H game new  NTFS Partition  237 GB Healthy
Volume 16       NTFS Partition  509 MB Healthy
Volume 17       FAT32 Partition  100 MB Healthy  Hidden
Volume 18  D MSFS   NTFS Partition  465 GB Healthy
Volume 19  E game M2  NTFS Partition 1861 GB Healthy
Volume 20       FAT32 Partition  353 MB Healthy  Hidden
Volume 21       NTFS Partition  838 MB Healthy  Hidden
Volume 22       NTFS Partition  563 MB Healthy  Hidden
Volume 23  C game G4S  NTFS Partition 1860 GB Healthy  Boot
Volume 24       FAT32 Partition  353 MB Healthy  System
Volume 25       NTFS Partition  634 MB Healthy  Hidden
Volume 26       NTFS Partition  838 MB Healthy  Hidden
Volume 27       NTFS Partition  566 MB Healthy  Hidden
Volume 28  S Sandisk 1TB NTFS Partition  931 GB Healthy
Volume 29  V wd6tb02  NTFS Partition 5588 GB Healthy

DISKPART> list disk

Disk ### Status   Size  Free  Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0  Online    931 GB  80 MB   *
Disk 1  Online    238 GB  0 B
Disk 2  Online    931 GB 1024 KB   *
Disk 3  Online    238 GB 1024 KB
Disk 4  Online    238 GB 1024 KB   *
Disk 5  Online    465 GB  0 B
Disk 6  Online   1863 GB 6144 KB   *
Disk 7  Online   1863 GB 4096 KB   *
Disk 8  Online    931 GB  0 B   *
Disk 9  Online   5588 GB  0 B   *
Disk 10 Online   5588 GB  0 B   *
Disk 11 Online   4657 GB  0 B   *

Hi @kablammy,

Thank you for your post.

When our MRCBT driver writes events to the Windows event log, it uses the kernel-mode naming convention. Unfortunately, the names assigned by the Windows kernel do not use the same numbering system as user-mode applications such as DISKPART, however; the drive letters (V, U and X) are the same.

These events indicate that Windows lost communication with one or more disks/volumes and are normally triggered when an external USB storage device is removed without using the Safe Removal Wizard or in the event of a hardware failure.

It is highly unlikely that MRCBT was the cause of the issue (it reported that the volumes had gone), but it is impossible to fully diagnose it without getting the minidump file(s) and some more system information.

I will ask a member of our I.T. support team to contact you regarding a password reset so that you can upload them and we do our best to help figure it out.

Kind Regards

Jamie

Macrium Development

See our reviews on

Hello,

Can you please open a support ticket using the link below. In the ticket please reference this forum post.

https://www.macrium.com/support

Once the ticket has been opened we will request you to sent some data to us and then we can pass this onto Jamie,

Kind Regards

Joe A

See our reviews on

+x

 

Joe Allen - 11 December 2022 11:06 AM

Hello,Can you please open a support ticket using the link below. In the ticket please reference this forum post.https://www.macrium.com/supportOnce the ticket has been opened we will request you to sent some data to us and then we can pass this onto Jamie,

Ok, thank you .
I was not able to login or get a change password reply, however, I was able to re-register with my email address and start a new account .
Apparently I was not registered with this email address previously ?
I will open a ticket now .  Thanks again .

Ok, I was able to open a ticket and very quickly the ticket was resolved by the technical support staff .
The problem was that the Nvidia graphics card drivers were causing operating system crashes and the Macrium Software was reporting to the event log that the external USB hard drives had been disconnected .
Since the release of a new Call of Duty game title Modern Warfare 2, Nvidia has released 3 updated drivers in less than a month because of game crashes .  So, it stands to reason that this BSOD was also caused by Nvidia .
One thing to note is that I was not actively using the Macrium software at the time .  So, the reporting to the event log by the Macrium software was the file protection system doing its work correctly .  ( that is my own assumption ) .
Thanks to Macrium support for their rapid response and expert service .