Error in *.mrimg


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Stomperz
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When I try to open or restore a *.mrimg file, I get error. I did a restore to the wrong date before. Sad Any help or start over?

Drac144
Drac144
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Please share the error you are getting.  Do you get the error when you open file using the recovery (rescue) disk AND when you open the file from within Windows?
Edited 24 November 2022 6:44 PM by Drac144
Stomperz
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I get an error in Windows 10 and with the Restorer.
I do not have the original .XML file!
Thanks

jphughan
jphughan
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You don’t need the original XML file to work with backups or created. But unfortunately the screenshot you posted doesn’t answer the important questions that Drac144 asked, namely what is the exact error you’re getting, and do you see that error both when using Reflect in full Windows and in the bootable Rescue Media environment?
Stomperz
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jphughan - 25 November 2022 2:29 PM
You don’t need the original XML file to work with backups or created. But unfortunately the screenshot you posted doesn’t answer the important questions that Drac144 asked, namely what is the exact error you’re getting, and do you see that error both when using Reflect in full Windows and in the bootable Rescue Media environment?

I don't get an error number (#). I only get "An error has occurred when reading file"
I have changed the id # in the xml file. I will see if that works. "You don’t need the original XML file to work with backups or created."
How do I restore my original from the .mning file

jphughan
jphughan
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I'm not sure what ID # in the XML file you say that you changed.  The Image ID that I can see in your earlier screenshot is an ID that Reflect auto-generates every time you create a Full, not something you manually specify in the XML file.

An XML file is basically just a saved list of settings that describe a backup job, such as what to back up, where to send it, what retention policy to apply, whether to use encryption, compression, email notifications, etc.  It just makes it faster to create NEW backups since you don't have to step through a wizard to specify all of those settings every time.  But you HAVE a backup, you can restore it by going to the Existing Backups tab, selecting the desired backup, and clicking Restore (or Browse if you just want to extract content).  The backup files contains everything needed to perform a restore.  The XML file is not part of the restore process.

But as a general tip, this might be a good example of why it can be good to post screenshots.  Your question about how to restore from an MRIMG file without an XML file suggests that you might not be performing the correct steps to accomplish your goal.  Sometimes that becomes clear when you post a screenshot, because it provides much more insight into where you are in the application or what you're doing than just writing "I get an error when I open an MRIMG file."  And it's still not clear from your post whether you're using Reflect in full Windows or the Rescue Media environment, whether you've tried both environments, and if you're in full Windows exactly what you're doing to try to open an MRIMG file.  Are you just double-clicking them in Windows Explorer, or are you trying to use them from within Reflect?

Another option you might want to consider would be checking the Reflect Online User Guide.  You can access it from within Reflect by going to the Help menu and clicking Help, or here is a direct link.  It contains a lot of helpful information, including how to perform a restore from an MRIMG file.

Edited 25 November 2022 3:22 PM by jphughan
Drac144
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It would help a lot of you could post a log file from when you try the restore and get an error.  That should tell us a lot about why you are getting an error.  If you open Reflect and go to the Logs menu option you should see logs for all recent operations (do this in the Windows version, not when using the Rescue disk). 
Stomperz
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Can I just view (mount). I get an error when I try to copy the file. I checked there is enough room. 0x8007045D error I just need one small file.
Thanks

Drac144
Drac144
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We keep asking you for specific data and you continue to ignore us and tell us things that you think might be helpful - but are NOT helping us help you.  Please supply the information we have requested.  If you do not know how to find that info, let us know and we will give you detailed instructions.

The error you are getting is explained as:

An 0x8007045d error code occurs when a computer has difficulty accessing or reading the required files during a process. This can be caused by a corrupt Windows registry, corrupt system or program files, an incomplete file download, faulty memory modules, or a damaged storage device such as an external hard drive, USB drive, CD, or DVD.

So it is entirely possible that the file is indeed corrupted.  You may be able to bypass that error and open the file anyway.  If so it is likely that the one small file you need to retrieve is not affected by the error.


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