I have a standalone agent installed on a computer (Version Agent 8.0.6949). However, recently, Site Manager is reporting this machine as Reboot Required, but I have rebooted several times, Backups are running fine and are all successful, but that message will not clear in Site Manager. Please advise.

+x

 

VulcanCCIT - 8 September 2022 9:08 PM

I have a standalone agent installed on a computer (Version Agent 8.0.6949). However, recently, Site Manager is reporting this machine as Reboot Required, but I have rebooted several times, Backups are running fine and are all successful, but that message will not clear in Site Manager. Please advise.

Hi,
The reboot required state won't prevent or affect the integrity of your backups - this only occurs when the Agent thinks there is a pending update to the CBT driver that requires a reboot. We did fix a bug in the recent release where the Agent was misidentifying the CBT reboot state, it's possible there's a similar bug you're seeing that we didn't catch.
In the Agent information for the problem computer, there is a section for CBT information which may have some useful information - 


If not, you can raise a support ticket and our team can gather logs from your system to analyze.

Kind Regards,

Alex

Macrium Development

See our reviews on