Windows XP device not backing up from server task. "Error - Did not receive an end notification from...


Windows XP device not backing up from server task. "Error - Did not...
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tl580
tl580
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New to Macrium and dealing with XP manufacturing devices and I have added a device to our site manager and our current backup plan. Try to run the backup manually from server and receive error:
Image failed "Error - Did not receive an end notification from Macrium Reflect"

I manually installed the agent on the device and ran the config client to verify connectivity. From Site Manager I can see the device is connected.

Need assistance troubleshooting the error.

Thank You
Lee
Lee
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Hi @tl580

We have moved your topic from the Disk Imaging section to the Site Manager section since your issue is in relation to Site Manager and its usage.

Kind Regards

Lee

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Alex
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tl580 - 19 August 2022 2:28 PM
New to Macrium and dealing with XP manufacturing devices and I have added a device to our site manager and our current backup plan. Try to run the backup manually from server and receive error:
Image failed "Error - Did not receive an end notification from Macrium Reflect"

I manually installed the agent on the device and ran the config client to verify connectivity. From Site Manager I can see the device is connected.

Need assistance troubleshooting the error.

Thank You

Hi,
We have fixed an issue that can cause this error on some systems if they have the system language set to non-English, it may be worth trying updating to the latest version of Site Manager (8.0.6929), upgrading the Agent and trying again to see if your issue is related.

Kind Regards,

Alex

Macrium Development

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avillavecchia
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I've been having the same issue for about a week now. Running Windows 10 not XP.

Current version 8.0.6929 is installed.
Thank you.
dcol
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I have the same issue with only one client. shows connected. reinstalled agent manually. Still get this error.

Alex
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dcol - 1 December 2022 3:44 PM
I have the same issue with only one client. shows connected. reinstalled agent manually. Still get this error.

If you haven't already, I would recommend opening a ticket with our support team so that we can get logs and see what the issue is

Kind Regards,

Alex

Macrium Development

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dcol
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Alex - 1 December 2022 4:58 PM
dcol - 1 December 2022 3:44 PM
I have the same issue with only one client. shows connected. reinstalled agent manually. Still get this error.

If you haven't already, I would recommend opening a ticket with our support team so that we can get logs and see what the issue is

I will try that when the computer comes available.
Edited 1 December 2022 5:25 PM by dcol
Alex
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dcol - 1 December 2022 5:24 PM
Alex - 1 December 2022 4:58 PM
dcol - 1 December 2022 3:44 PM
I have the same issue with only one client. shows connected. reinstalled agent manually. Still get this error.

If you haven't already, I would recommend opening a ticket with our support team so that we can get logs and see what the issue is

I will try that when the computer comes available.

If you are running Site Manager 8, the log collection should be automated from the Site Manager server. Our support team can talk you through the process.

Kind Regards,

Alex

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