IDispatch error #8479


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amit_m
amit_m
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Hi,

over the last weekend two machines has failed to backup,
both machines are windows 7,
this backup runs once a week and had no issues for like two years,
obviously tried to restart the machine but it didn't solve the problem
any suggestions?

Error message we get;

Failed - 0x8004231f - IDispatch error #8479 - Retrying without VSS Writers
ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.
- Returned HRESULT = 0x80042301
- Error text: VSS_E_BAD_STATE
amit_m
amit_m
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up
Joe Allen
Joe Allen
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Hello @amit_m

The issue you are experiencing is with the VSS component of windows,

Can you please navigate to the article below to resolve your issue:

https://knowledgebase.macrium.com/display/KNOW80/VSS+Error%3A+0x8004231f+-+Failed+to+Create+Volume+Snapshot+1

Please let me know how you get on.

Kind Regards

Joe A

Macrium Support Team

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amit_m
amit_m
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tried everything, unfortunately nothing helps
Joe Allen
Joe Allen
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Posts: 300, Visits: 3.3K
Hi @amit_m

Can you please open a ticket by using the link below so we can investigate this matter further? 

https://www.macrium.com/support

Please mention this forum post in the ticket so the agent can see this forum post.

Kind Regards

Joe A

Macrium Support Team

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