Unknown error. - Error code = 9 see log for details.


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terrywhiffen
terrywhiffen
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Previously reliable Reflect v6.1 build 887, message generated during preparation for creating image, creating volume snapshot, analyzing filesystem on drive c (the drive being copied).
Very recently re-sized partition. Everything else working ok.
Windows 10 administrative events, shows messages like - error - source CAP12 Event id 513
Event details, AddLegacyDriverFiles: unable to backup image of binary Microsoft link layer discovery protocol. System error: Access is denied.
Have tried Reflect "fix vss problems" - nothing.
Any suggestions please?
Thanks - Terry




Nick
Nick
Macrium Representative
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Hi Terry

Thanks for posting. Sorry you are having problems. 

The 'CAP12 Event id 513' is benign and isn't relevant to your error. Please see here:

http://knowledgebase.macrium.com/display/KNOW/Event+513+errors+in+Windows+8.1

So we can request more information to resolve your backup failure can you open a support ticket:

http://www.macrium.com/support.aspx#tickets


Kind Regards

Nick - Macrium Support

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