Full Upgrade Price For Each License Acquisition


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ozadacheno
ozadacheno
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I contacted Cleverbridge with re my being charged twice for a multi-license upgrade. 

"On 9 July, I ordered a 4 license upgrade for Macrium Home Release 8, then downloaded in installed the first upgrade - 282860978. On 13 Jul I ordered the the second upgrade - 283420976. But, instead of allowing me to download for the second license, the only choice was to order the "4 upgrade" pack again. Am guessing I missed something in the upgrade documentation, but I cannot find instructions on how to do it for my 2nd, 3rd, 4th computers. DETAILS FOR THE SECOND DOWNLOAD: For the second upgrade, I opened Macrium Release 7 on my second computer, selected the "check for updates" link expecting it to download a second licensed version of Release 8. Instead, I was asked to purchase the "4 upgrade" pack again. I am requesting a refund of $34.95 for the second upgrade plus insctructions on how to download for 3rd and 4th license."

Cleverbridge replied that if they issue a refund it will inactivate all four licenses I have. Of course, don't want to do that. so it looks like I'll "eat" the second USD 34.95  charge.  But, before I download and install the 3rd and 4th licenses, can someone please tell me what I am doing wrong in installing the "after the first" licenses, ie, the 2nd 3rd, 4th so I don't pay an additional $70 charge ($S34.95 for 3rd and $34.95 for the 4th).


steph_c
steph_c
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Well, I haven't upgraded to v8 yet, but nevertheless I'll have a go at replying.  In short, check your email inbox carefully.

When you purchase a 4-pack upgrade to Reflect Home via Cleverbridge, among the emails you will receive in response will be one from cleverbridge / Macrium Software - "Reference #xxxxxxxx: Your Upgrade - Reflect v7 Home 4pk to v8 Home 4pk with 1Yr Essentials Support order".  That email acts as your receipt and provides a link for the appropriate upgrade download.

You will also get an email from Macrium sales - "Home Edition v7 to v8 Upgrade 4 pack. Includes 12 months Essentials Support", which includes a text file attachment - "Reflect_Licenses..."  That text file (which you should download) contains the 4 individual keys to install the latest Reflect on 4 computers.  You can use the same download across all your 4 PCs, just using a different key with each one.

If you have mistakenly purchased 2 separate 4-pack upgrades, you will need to check your inbox carefully, and sort out which emails relate to your first purchase, and which your second.  You can't pick and mix, all 4 upgrades must be linked to the same purchase as shown on your downloaded text file if you want to recover the cost of cancelling your 2nd 4-pack license.

GO

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