All screwed up after update


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Louis
Louis
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Group: Awaiting Activation
Posts: 9, Visits: 12
I hit "update" as usual and expected anything to be upgraded.
After it was ready everything is screwed up, all licenses deleted, now I have my whole system in trial mode! 

What kind of idiocy is this?
How can I revert this?


Alex
Alex
Macrium Representative
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Group: Moderators
Posts: 224, Visits: 819
Louis - 9 June 2021 8:48 AM
I hit "update" as usual and expected anything to be upgraded.
After it was ready everything is screwed up, all licenses deleted, now I have my whole system in trial mode! 

What kind of idiocy is this?
How can I revert this?


Firstly, apologies that the upgrade process has done this - the upgrade process should not remove licenses at all.

If this was a Site Manager 7 -> 8 upgrade, a configuration backup will be created in c:\ProgramData\Macrium\SiteManager\MajorUpgrade_config.zip or Upgrade_config.zip for a 7 -> 7 or 8 -> 8 upgrade.
In this zip file, the licenses are stored in LicenseKeys.xml. Stopping the service, replacing this file and restarting the service should restore the licenses.

If it does not, our support team can help to correct things.

Kind regards,
Alex,
Macrium Development.

GO

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