Site Manager 8.0.5934 Shows Standalone Reflect License as Unlicensed


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Ken-backup
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Updated to Site Manager 8.0.5934.  standalone licenses for Macrium Reflect running  7.3.5925 with agent 7.38920.   

After upgrade, site manager shows the standalone licenses as "Unlicensed".

Licenses for 7 are good to the end of the year.

How can I fix this?
Alex
Alex
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Ken-backup - 26 May 2021 7:17 PM
Updated to Site Manager 8.0.5934.  standalone licenses for Macrium Reflect running  7.3.5925 with agent 7.38920.   

After upgrade, site manager shows the standalone licenses as "Unlicensed".

Licenses for 7 are good to the end of the year.

How can I fix this?

Hi Ken,

Your version 7 standalone Reflect installs are still licensed - you can continue to run Reflect from the desktop normally. What unlicensed in the Site Manager interface means is that version 7 standalone licenses are not valid to run Site Manager 8. If your version 7 licenses are eligible for upgrade, upgrading them to version 8 licenses will make them valid for Site Manager 8 use. Our website has an upgrade check wizard here https://www.macrium.com/upgrade-renewal-wizard

The standalone keys table in the Licenses section of Site Manager also has the ability to attempt a key upgrade on standalone reflect installs - there is an upgrade button in the table.

Should you be unable to upgrade your licenses and need to return to Site Manager 7, you should contact our support team. On upgrade to 8, Site Manager takes a backup of all Site Manager 7 configuration files so that files that are modified by the upgrade process are preserved in case downgrade is needed.

Kind Regards,

Alex

Macrium Development

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Ken-backup
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Alex - 26 May 2021 7:35 PM
Ken-backup - 26 May 2021 7:17 PM
Updated to Site Manager 8.0.5934.  standalone licenses for Macrium Reflect running  7.3.5925 with agent 7.38920.   

After upgrade, site manager shows the standalone licenses as "Unlicensed".

Licenses for 7 are good to the end of the year.

How can I fix this?

Hi Ken,

Your version 7 standalone Reflect installs are still licensed - you can continue to run Reflect from the desktop normally. What unlicensed in the Site Manager interface means is that version 7 standalone licenses are not valid to run Site Manager 8. If your version 7 licenses are eligible for upgrade, upgrading them to version 8 licenses will make them valid for Site Manager 8 use. Our website has an upgrade check wizard here https://www.macrium.com/upgrade-renewal-wizard

The standalone keys table in the Licenses section of Site Manager also has the ability to attempt a key upgrade on standalone reflect installs - there is an upgrade button in the table.

Should you be unable to upgrade your licenses and need to return to Site Manager 7, you should contact our support team. On upgrade to 8, Site Manager takes a backup of all Site Manager 7 configuration files so that files that are modified by the upgrade process are preserved in case downgrade is needed.

Thanks Alex.

Yes, I'd like to return to site manager 7.  How do I do that?


Alex
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Ken-backup - 26 May 2021 8:25 PM
Alex - 26 May 2021 7:35 PM
Ken-backup - 26 May 2021 7:17 PM
Updated to Site Manager 8.0.5934.  standalone licenses for Macrium Reflect running  7.3.5925 with agent 7.38920.   

After upgrade, site manager shows the standalone licenses as "Unlicensed".

Licenses for 7 are good to the end of the year.

How can I fix this?

Hi Ken,

Your version 7 standalone Reflect installs are still licensed - you can continue to run Reflect from the desktop normally. What unlicensed in the Site Manager interface means is that version 7 standalone licenses are not valid to run Site Manager 8. If your version 7 licenses are eligible for upgrade, upgrading them to version 8 licenses will make them valid for Site Manager 8 use. Our website has an upgrade check wizard here https://www.macrium.com/upgrade-renewal-wizard

The standalone keys table in the Licenses section of Site Manager also has the ability to attempt a key upgrade on standalone reflect installs - there is an upgrade button in the table.

Should you be unable to upgrade your licenses and need to return to Site Manager 7, you should contact our support team. On upgrade to 8, Site Manager takes a backup of all Site Manager 7 configuration files so that files that are modified by the upgrade process are preserved in case downgrade is needed.

Thanks Alex.

Yes, I'd like to return to site manager 7.  How do I do that?


Hi,

  • The most direct way is to uninstall the Site Manager - this will leave all of the config files behind, then you can restore the pre-version 8 config files by doing the following:
  • Delete c:\programdata\macrium\sitemanager\MessageState.db*
  • Delete c:\programdata\macrium\sitemanager\RepositoryInfo.db*
  • Extract the contents of c:\programdata\macrium\sitemanager\MajorUpgrade_config.zip into c:\programdata\macrium\sitemanager, overwriting the version 8 files
  • Install Site Manager 7 by downloading the installers from https://knowledgebase.macrium.com/display/MSM/Installation+and+Update
I'd recommend taking a copy of c:\programdata\macrium\sitemanager before starting this process just in case. Our support team can assist if you open a support case with them

Kind Regards,

Alex

Macrium Development

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Tibor
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Alex - 26 May 2021 7:35 PM
Ken-backup - 26 May 2021 7:17 PM
Updated to Site Manager 8.0.5934.  standalone licenses for Macrium Reflect running  7.3.5925 with agent 7.38920.   

After upgrade, site manager shows the standalone licenses as "Unlicensed".

Licenses for 7 are good to the end of the year.

How can I fix this?

Hi Ken,

Your version 7 standalone Reflect installs are still licensed - you can continue to run Reflect from the desktop normally. What unlicensed in the Site Manager interface means is that version 7 standalone licenses are not valid to run Site Manager 8. If your version 7 licenses are eligible for upgrade, upgrading them to version 8 licenses will make them valid for Site Manager 8 use. Our website has an upgrade check wizard here https://www.macrium.com/upgrade-renewal-wizard

The standalone keys table in the Licenses section of Site Manager also has the ability to attempt a key upgrade on standalone reflect installs - there is an upgrade button in the table.

Should you be unable to upgrade your licenses and need to return to Site Manager 7, you should contact our support team. On upgrade to 8, Site Manager takes a backup of all Site Manager 7 configuration files so that files that are modified by the upgrade process are preserved in case downgrade is needed.



Tibor
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Well, I understand the developing of the products. But it is a bit weird to handle of 7 standalone licenses in site manager 8. I cannot accept the 7 standalon licenses are shown as invalid licenses. Does not work the compatibility? As I am a programmer I think the maintenance responsibility for earlier version of products are serious. It is not allowed that a new version of a product will be incompatible to the earlier versions! The right view of licenses 7 in site manager 8 is very possible! Why does not work? Furthermore the upgrade of site manager does not give any chance to choose between 7 version and 8 version upgrades, just only one option is available for upgrading: 8 version! But in this case the responsibility is Yours handling the licenses in properly! I an wery angry about the 8 upgrade! I demand the right handling of standalone 7 linceses in new site manager! Believe it, it is possible!
GO

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