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Ah ok, I somehow missed that you were using VMware ESX and therefore connecting through a web-based console. I thought you were using VMware Workstation. I think it was ESX 5.5 that marked the "fat" client as deprecated and said all new features would be implemented exclusively in the HTML5 client, but maybe a newer release removed the former entirely? But if you're using the Web client, have you experimented with different browsers, specifically having tried both a Gecko-based browser (Firefox) and a Chromium-based browser (Google Chrome, the new Edge Chromium, etc.)?
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