Site Manager Lock Out


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thedinz
thedinz
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The PC i had running site manager got updated and it changed from being a local account login to an MS account login, now I am locked out of site manager.
How can I fix this? Is there a back door to get me in? or a config file I can edit? How can I fix this without starting over?
Alex
Alex
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thedinz - 24 March 2021 2:32 PM
The PC i had running site manager got updated and it changed from being a local account login to an MS account login, now I am locked out of site manager.
How can I fix this? Is there a back door to get me in? or a config file I can edit? How can I fix this without starting over?

Hi,
Any local or domain administrator will automatically have access to Site Manager. Alternatively, if you have physical/remote access to the server you can do the following:
  1. Stop the Site Manager service (sc stop macriumremotemanagementservice)
  2. Edit the ProgramData\Macrium\SiteManager\serversettings.xml file (This requires administrator privilege. You may want to take a backup copy first)
  3. Change the <security> -> <bypassLogin> node from false to true (this corresponds to the Settings -> Security -> "Allow access to Site Manager without login" option)
  4. Restart the Site Manager service (sc start macriumremotemanagementservice)


From there you should be able to access the web UI and configure permissions using Settings -> Security -> Manage Permissions. Site Manager should automatically have login providers for the local computer and domain the server is joined to.

Kind Regards,

Alex

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Edited 24 March 2021 3:21 PM by Alex
thedinz
thedinz
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So this did get me in, but I have added all local accounts under "manage permissions" and none of them will let me login, there is for sure something wrong here.

Oh, keep in mind this is due to the upgrade from site manager 7 to 8 I was able to log in using my credentials fine until now. Since the upgrade, the only way I can login is to Allow access to Site Manager without a login
Alex
Alex
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thedinz - 1 June 2021 12:49 PM
So this did get me in, but I have added all local accounts under "manage permissions" and none of them will let me login, there is for sure something wrong here.

Oh, keep in mind this is due to the upgrade from site manager 7 to 8 I was able to log in using my credentials fine until now. Since the upgrade, the only way I can login is to Allow access to Site Manager without a login

Hi,

Could you raise this as an issue with our support team? That way we can gather logs and see if we can work out what's going on

Kind Regards,

Alex

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thedinz
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Alex - 1 June 2021 1:42 PM
thedinz - 1 June 2021 12:49 PM
So this did get me in, but I have added all local accounts under "manage permissions" and none of them will let me login, there is for sure something wrong here.

Oh, keep in mind this is due to the upgrade from site manager 7 to 8 I was able to log in using my credentials fine until now. Since the upgrade, the only way I can login is to Allow access to Site Manager without a login

Hi,

Could you raise this as an issue with our support team? That way we can gather logs and see if we can work out what's going on

To be more specific it's windows 10 and I have been logging in using a Microsoft account, I think with site manager version 8 that broke. I had to create a new local account and that is letting me in. It's not ideal, I don't like having had to create this account just for the site manager, the MS account was acceptable with version 7 but no longer.
Alex
Alex
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thedinz - 1 June 2021 1:56 PM
Alex - 1 June 2021 1:42 PM
thedinz - 1 June 2021 12:49 PM
So this did get me in, but I have added all local accounts under "manage permissions" and none of them will let me login, there is for sure something wrong here.

Oh, keep in mind this is due to the upgrade from site manager 7 to 8 I was able to log in using my credentials fine until now. Since the upgrade, the only way I can login is to Allow access to Site Manager without a login

Hi,

Could you raise this as an issue with our support team? That way we can gather logs and see if we can work out what's going on

To be more specific it's windows 10 and I have been logging in using a Microsoft account, I think with site manager version 8 that broke. I had to create a new local account and that is letting me in. It's not ideal, I don't like having had to create this account just for the site manager, the MS account was acceptable with version 7 but no longer.

I know that there is some specific code in the login code to deal with the case where users login with an email address ( [email protected] ) through setting up a MS account. It's possible that a bug introduced in version 8 has broken this.
If that is the case, then I do know that each MS account login has an equivalent 'normal' Windows username which you should be able to login as. You can find this out by logging into Windows using the MS account and running the "whoami" command on a command line.

For example, on one of my test machines, I login as "[email protected]" but "whoami" reports "ALEX-TEST-PC\Alex" 

Kind Regards,

Alex

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Alex
Alex
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I have confirmed that there is an issue logging in with Microsoft accounts - in the short term, logging in using the associated Windows account as I detailed above works, we will get a fix out in the next release.

I don't have an ETA on that yet, but it should be reasonably soon.

Kind Regards,

Alex

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thedinz
thedinz
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Thank you sir, I appreciate it
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