File and Folder Backup: Folder not found


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lf_dorring
lf_dorring
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Hi all,
we run Macrium Workstation v7.3.5672 in a peer-to-peer environment.
We created some Disk Imaging backups of local PCs to NAS, run successfully. We created one File and Folder backup from one NAS which holds production data to a second NAS containing backups.
We use Macrium Task Scheduler and use an administrative user account for running this task (not SYSTEM account).
If we log on as that user, we can connect to both NASes, giving the correct credentials, respectively. We saved these credentails within the backup task.
If we run this task manually, it runs. If we run this task by schedule, it fails with error message "Folder not found". It does not find any of the specified source folders, although the credentials are saved and task is running under the user account which has access to both network folders.
Any ideas what to do to resolve this issue?
Thanks in advance,
Roman
jphughan
jphughan
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When you say you saved credentials within the backup task, do you mean you have them under Edit Defaults > Network?  Those credentials aren't saved with a specific task.  They're stored within Reflect for use by any definition file.  But if that's what you mean, Reflect only uses those credentials to connect to destinations.  Reflect will NOT use those credentials if you need to connect to a NAS location as a data SOURCE.

Background scheduled tasks run in a separate user context, so they won't have access to authenticated network connections open in your user session the way that Reflect backups launched manually within Reflect would.

So in your case, if you want scheduled backups to access NAS paths as data sources, you'll either need to run the scheduled task as a user that is both a Windows admin and has implicit access to the NAS location (more often the case in an Active Directory environment than a workgroup environment), or else you'll need to have Reflect generate a script that will call your File & Folder job and then customize that script to connect to the NAS location(s) before it starts Reflect so that there is already an authenticated connection open to that source when the backup starts.  But the latter will require storing credentials within the script.

Edited 10 March 2021 5:36 PM by jphughan
lf_dorring
lf_dorring
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Hi jphughan,
thank you for your answer. This is the clue. Reflect does not use the credentials for data sources. So I have to adapt the script to first NET USE to NAS and in the same session start the backup job.
Thanks again, but cannot believe that Macrium is not capable of storing credentials for SOURCE locations in the network. Doze
Roman
jphughan
jphughan
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Happy to help.  As to why Reflect works the way it does, the answer to that probably lies in Reflect's history.  The Edit Defaults > Network interface was added for Reflect V7.  Prior to V7, scheduled tasks had to run as a specific user account; there was no option to run as SYSTEM.  So in that case, even network destinations had to be accessible by that user account, unless alternate arrangements were made with a script.  The problem with using "real" user accounts is that people would often use their own admin user account rather than creating a dedicated account for Reflect backups, but that meant that when they changed their Windows account password, their scheduled backups would break until they updated the stored password in Reflect.  Reflect V7 adding support for running as SYSTEM solved that problem, but the SYSTEM account has no implicit access to network locations the way "real" user accounts can.  So Reflect added this Edit Defaults > Network interface to allow credentials to be stored in order for network locations to be reachable even while the backup was running as SYSTEM.

Or maybe it's just because using Reflect to make backups OF network locations rather than backups TO network locations just isn't a common use case.  For NAS shares hosted on a full server, you could of course install backup software directly on that server, and even many NAS appliances support built-in apps that can perform backups.  In that case you wouldn't have to pull data across the network to your PC just to push it out from your PC to some other network location.

But if adding support for checking stored credentials when attempting to connect to a source would be valuable to you, then consider creating a thread to request that in the Wish List section of the forum.  Macrium is much more responsive than most developers when it comes to bug reports and enhancement requests submitted from users.

Edited 10 March 2021 5:57 PM by jphughan
lf_dorring
lf_dorring
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Hi jphughan,
you pointed out that making backups OF network locations double the traffic. That's true, but I have been a supporter of Macrium Site Manager and Server solutions for years, so I went for Macrium Workstation full of enthusiasm :-) I will have the script created and adapt it and at night the double traffic is not that disturbing for a really small workgroup.
Thank you for your support, that's one more reason to like working with Reflect. 
Roman
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