Group: Forum Members
Just to follow up with what has happened with this thus far. The short of it is that the problem was fixed by uninstalling Reflect and re-installing it.
The long drawn-out tedious version...
First off, I was fairly certain I could get MIG and CBT back up and running. If nothing else I were to try worked, restoring to my 20 October backup would have certainly fixed the problem - though I may have suffered some loss of data if I saved anything or made changes I forgot to first back up or that weren't included in the image backups since 20 Oct when this problem surfaced. Or, if six months of time went by before I found out something was missing - since I save six months of daily backups.
When I opened the support ticket as requested I was asked several questions and Macrium also requested I perform a few operations. The most significant of these operations was to perform a Modify install. Reflect indicated CBT and MIG were installed, and clicking Modify did something but afterwards did not require a reboot - leading me to know that CBT and MIG were not "newly installed" with my Modify operation. (I used the Win10 account which was a Normal Win10 user account but was changed to an Admin account well before this problem arose. Reflect has been updated many times while logged into this account when it was a Normal account, but with UAC forcing a second Admin Local User account to provide the proper escalated privileges. Though I don't remember clearly, nor do I think it of relevance here, my last "clean install" back in 2017 may have been done under the account I use normally - but before I switched it from Admin - as it was initially set up when I installed Win10 - to Normal. The latest update or two might also have been performed with this same account as an Admin account - I'm unclear as to the timing.)
Macrium had actually suggested that I try to install Reflect on a different Local Admin account over my current install, so after the steps above I did so. It actually went through a normal install process, requiring me to input my key and all even though I installed it to the same directory as the original install. I made sure CBT and MIG were selected to be installed. I was required to reboot after this process, but nothing with MIG and CBT changed.
After a few more back and forth posts to my ticket, Macrium asked me to allow them to remotely connect to my Windows session and observe what I had been describing. We just finished with this "meeting." I watched as the Macrium Representative went through all the necessary processes to verify the information I had provided with regard to the problem. After going through this process, the representative uninstalled Reflect then re-installed it. Things seem to be working normally now.
I pointed out to the representative that these are steps I would have taken to correct the problem on my own, but I wanted Macrium to be aware of the issue. I think the most alarming part of all this MIG being disabled without my knowledge and yet showing as being functional in the daily backup logs. That seems like a security issue to me. The representative indicated he understood my intentions for reporting the problem.
I think this will be a difficult thing for Macrium to nail down, if they're ever able to do so. I might be wrong, but it seems like it's a major fluke regarding something gone awry with my specific situation. However, even if they're not able to get anywhere with this to make programatic changes to attempt to ensure this doesn't happen in the future, at least they have all this data to use to compare with other issues that might crop up at some point. My information, the ticket and the remote session have all been recorded and saved by Macrium.