Can not update


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Rekees
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Windows 10 Home 2004
Reflect version: v7.2.5107

For three days and a dozen attempts have been unable to download update.
Get error message: "Unable to download update information"

capair45
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Try downloading from here:  https://knowledgebase.macrium.com/display/KNOW7/Installing+Macrium+Reflect


Windows 10 Home (20H2)
Macrium Reflect 7.3.5365
Windows Defender
Malwarebytes Premium 4.2.3


Rekees
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Appreciate the help, the link solved the update problem by installing version v7.3.5283

capair45
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You're welcome!


Windows 10 Home (20H2)
Macrium Reflect 7.3.5365
Windows Defender
Malwarebytes Premium 4.2.3


Rekees
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Rekees - 16 October 2020 8:47 PM
Appreciate the help, the link solved the update problem by installing version v7.3.5283

Update: The link (aka installing version 7.3.5283) did NOT solve the update problem.  I erroneously assumed it did since after installing 7.3.5283 yesterday I tried Other Tasks ->  Check for updates... -> got message saying Reflect is up to date.  That message insinuated the problem was solved.  Today, to my surprise, there is a notification that 7.3.5289 is now available so I did Other Tasks -> Check for updates... -> but got error message: "Unable to download update information".  Could this problem somehow be related to Windows 10 2004 which I installed on October 7, 2020?



Nick
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Rekees - 17 October 2020 3:15 PM
Rekees - 16 October 2020 8:47 PM
Appreciate the help, the link solved the update problem by installing version v7.3.5283

Update: The link (aka installing version 7.3.5283) did NOT solve the update problem.  I erroneously assumed it did since after installing 7.3.5283 yesterday I tried Other Tasks ->  Check for updates... -> got message saying Reflect is up to date.  That message insinuated the problem was solved.  Today, to my surprise, there is a notification that 7.3.5289 is now available so I did Other Tasks -> Check for updates... -> but got error message: "Unable to download update information".  Could this problem somehow be related to Windows 10 2004 which I installed on October 7, 2020?



It appears that the update server URL is blocked.  What happens if you try this URL in your web browser:

https://updates.macrium.com/reflect/v7/latest_release_notes.asp

Kind Regards

Nick - Macrium Support

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Rekees
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Browser: Firefox 81.02
When I try the URL this page is opened.



Nick
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Rekees - 17 October 2020 8:38 PM

Browser: Firefox 81.02
When I try the URL this page is opened.



It's likely the AV/Security software is blocking ReflectBin.exe. If you're unable to resolve this the please can you open a support ticket:

https://www.macrium.com/support


Kind Regards

Nick - Macrium Support

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Rekees
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Can not create a support ticket it says "Invalid Email Address or Password".  So do I need different credentials to create a support ticket than the credentials I use to login to this support forum?

The AV I'm using is Windows Security (formerly known as Windows Defender) which is integrated into Windows 10.  Perhaps Microsoft thinks ReflectBin.exe is malware?!


Edited 18 October 2020 2:54 PM by Rekees
Nick
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Rekees - 18 October 2020 2:45 PM
Can not create a support ticket it says "Invalid Email Address or Password".  So do I need different credentials to create a support ticket than the credentials I use to login to this support forum?

The ticketing system is different to this forum and requires a separate account. Please create one if this is the first time you've used it

Kind Regards

Nick - Macrium Support

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