No longer see any device drivers when creating agent rescue media


Author
Message
NJK-Work
NJK-Work
Proficient Member
Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)
Group: Awaiting Activation
Posts: 99, Visits: 330
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK
Alex
Alex
Macrium Representative
Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)
Group: Moderators
Posts: 275, Visits: 941
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

Kind Regards,

Alex

Macrium Development

Next Webinar

See our reviews on

Trustpilot Logo
Trustpilot Stars


NJK-Work
NJK-Work
Proficient Member
Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)
Group: Awaiting Activation
Posts: 99, Visits: 330
Alex - 3 September 2020 12:49 PM
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

The Agent-specific Rescue Media creation wizard in the Site Manager server.  There are three tabs...on the very last tab it is titled "Device Drivers" - prior to the reboot of the agents, it showed 4 unique drivers listed (in this case HPE ProLiant GEN10 server drivers).  Now, after the reboot - the list is blank.  Is says "No devices found".  It even does this for the three servers that I had previously created the media for the night before.  What is odd, is in the middle tab ("Agent Selection") it shows "4" for each agent under the column "Device Count" - so it knows there are 4 devices.  Yet, it lists no devices on the "Device Drivers" tab.
Alex
Alex
Macrium Representative
Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)
Group: Moderators
Posts: 275, Visits: 941
NJK-Work - 3 September 2020 1:00 PM
Alex - 3 September 2020 12:49 PM
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

The Agent-specific Rescue Media creation wizard in the Site Manager server.  There are three tabs...on the very last tab it is titled "Device Drivers" - prior to the reboot of the agents, it showed 4 unique drivers listed (in this case HPE ProLiant GEN10 server drivers).  Now, after the reboot - the list is blank.  Is says "No devices found".  It even does this for the three servers that I had previously created the media for the night before.  What is odd, is in the middle tab ("Agent Selection") it shows "4" for each agent under the column "Device Count" - so it knows there are 4 devices.  Yet, it lists no devices on the "Device Drivers" tab.

You can check what drivers the Site Manager has for each computer by using the export functions in the Settings -> Rescue Media page - this will let you know if the drivers really are missing or whether it's a UI problem. 

Can I ask you to raise a support ticket at macrium.com/support so we can collect further data? - if you include a link to this forum post in it, the support team will make sure it gets to the right place

Kind Regards,

Alex

Macrium Development

Next Webinar

See our reviews on

Trustpilot Logo
Trustpilot Stars


NJK-Work
NJK-Work
Proficient Member
Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)
Group: Awaiting Activation
Posts: 99, Visits: 330
Alex - 3 September 2020 1:13 PM
NJK-Work - 3 September 2020 1:00 PM
Alex - 3 September 2020 12:49 PM
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

The Agent-specific Rescue Media creation wizard in the Site Manager server.  There are three tabs...on the very last tab it is titled "Device Drivers" - prior to the reboot of the agents, it showed 4 unique drivers listed (in this case HPE ProLiant GEN10 server drivers).  Now, after the reboot - the list is blank.  Is says "No devices found".  It even does this for the three servers that I had previously created the media for the night before.  What is odd, is in the middle tab ("Agent Selection") it shows "4" for each agent under the column "Device Count" - so it knows there are 4 devices.  Yet, it lists no devices on the "Device Drivers" tab.

You can check what drivers the Site Manager has for each computer by using the export functions in the Settings -> Rescue Media page - this will let you know if the drivers really are missing or whether it's a UI problem. 

Can I ask you to raise a support ticket at macrium.com/support so we can collect further data? - if you include a link to this forum post in it, the support team will make sure it gets to the right place

Thanks.
NJK-Work
NJK-Work
Proficient Member
Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)Proficient Member (299 reputation)
Group: Awaiting Activation
Posts: 99, Visits: 330
NJK-Work - 3 September 2020 1:14 PM
Alex - 3 September 2020 1:13 PM
NJK-Work - 3 September 2020 1:00 PM
Alex - 3 September 2020 12:49 PM
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

The Agent-specific Rescue Media creation wizard in the Site Manager server.  There are three tabs...on the very last tab it is titled "Device Drivers" - prior to the reboot of the agents, it showed 4 unique drivers listed (in this case HPE ProLiant GEN10 server drivers).  Now, after the reboot - the list is blank.  Is says "No devices found".  It even does this for the three servers that I had previously created the media for the night before.  What is odd, is in the middle tab ("Agent Selection") it shows "4" for each agent under the column "Device Count" - so it knows there are 4 devices.  Yet, it lists no devices on the "Device Drivers" tab.

You can check what drivers the Site Manager has for each computer by using the export functions in the Settings -> Rescue Media page - this will let you know if the drivers really are missing or whether it's a UI problem. 

Can I ask you to raise a support ticket at macrium.com/support so we can collect further data? - if you include a link to this forum post in it, the support team will make sure it gets to the right place

Thanks.

This is now resolved with build 7.3.5240.
Alex
Alex
Macrium Representative
Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)Macrium Representative (515 reputation)
Group: Moderators
Posts: 275, Visits: 941
NJK-Work - 7 October 2020 1:25 PM
NJK-Work - 3 September 2020 1:14 PM
Alex - 3 September 2020 1:13 PM
NJK-Work - 3 September 2020 1:00 PM
Alex - 3 September 2020 12:49 PM
NJK-Work - 3 September 2020 12:27 PM
I updated to latest build of Site Manager and installed updated the agent on managed devices (but did not reboot).  Prior to the reboot of the managed devices, I started creating rescue media for them - this was working fine and found 4 device drivers for each device.

It was taking quite a while to create each rescue media - so I decided to pick it up in the morning after the managed devices had rebooted (I scheduled them to reboot for after hours) as required by the agent upgrade.  After the reboot, I no longer see any device drivers for any managed device - including the three that I has successfully created the night prior to the reboots.

How do I fix this?
Thanks
NK

Hi,

This is unusual - the new release does make some changes to the driver discovery process, but this should not be affected by reboot at all. For a Site Manager Agent, the reboot is only required for the CBT driver to update. 
When you say you can't see device drivers, do you mean in the Rescue Media creation wizard on the Agent itself or in the Agent-specific Rescue Media creation wizard in the Site Manager server?

The Agent-specific Rescue Media creation wizard in the Site Manager server.  There are three tabs...on the very last tab it is titled "Device Drivers" - prior to the reboot of the agents, it showed 4 unique drivers listed (in this case HPE ProLiant GEN10 server drivers).  Now, after the reboot - the list is blank.  Is says "No devices found".  It even does this for the three servers that I had previously created the media for the night before.  What is odd, is in the middle tab ("Agent Selection") it shows "4" for each agent under the column "Device Count" - so it knows there are 4 devices.  Yet, it lists no devices on the "Device Drivers" tab.

You can check what drivers the Site Manager has for each computer by using the export functions in the Settings -> Rescue Media page - this will let you know if the drivers really are missing or whether it's a UI problem. 

Can I ask you to raise a support ticket at macrium.com/support so we can collect further data? - if you include a link to this forum post in it, the support team will make sure it gets to the right place

Thanks.

This is now resolved with build 7.3.5240.

Hi,
Thanks for confirming that!

Kind Regards,

Alex

Macrium Development

Next Webinar

See our reviews on

Trustpilot Logo
Trustpilot Stars


GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Login

Explore
Messages
Mentions
Search