Backup aborted! - Unable to read from disk - Error Code 5 - Access is denied.


Backup aborted! - Unable to read from disk - Error Code 5 - Access is...
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Kami Yamabushi
Kami Yamabushi
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Up until a couple weeks ago, my nightly incremental backups were completing successfully. Now I get the error when it runs the scheduled nightly task: "Backup aborted! - Unable to read from disk - Error Code 5 - Access is denied." This occurs even with the option "Ignore bad sectors when creating images" enabled.

I've run "dism /online /cleanup-image /restorehealth" and "sfc /scannow" multiple times with no errors found/fixed. I've run "chkdsk /f" multiple times, also no errors found/fixed. I've checked my SSDs with Samsung's Magician application with no apparent issues.

I have no idea what the problem is when it used to work and suddenly stopped working with no configuration changes. At this point, I've spent two weeks troubleshooting with no current backup since July 27.

Any solution to this would be much appreciated. (And no, I do not have an active technical support license at this point in time.)

jphughan
jphughan
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Third-party AV has been found to cause this error. Are you running any? In one case I remember the user seeing this even though their AV didn’t display any notifications and even after disabling it, because it turned out their AV didn’t fully disable itself even when it said it was disabled. Uninstalling it did the trick though.

I would switch that “Ignore bad sectors” option back though. If a backup fails due to bad sectors, the log will make that very clear.
Edited 12 August 2020 8:40 PM by jphughan
Kami Yamabushi
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I only have the default Windows Security as my AV. MalwareBytes Anti-Malware is installed but is not active in background - I only load to scan manually occasionally.

jphughan
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Try CHKDSK /R instead of CHKDSK /F. The former performs an entire surface scan and therefore takes considerably longer. Otherwise, I’ll see if I can find any other threads about this error here. I know it’s come up before, but I don’t remember the details of every case.

And does this error occur when trying to image the actual Windows partition or one of the hidden partitions? Need to make sure you’re running CHKDSK against the correct partition.
Edited 12 August 2020 9:10 PM by jphughan
Kami Yamabushi
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I've already done that variation of chkdsk as well already (ran it again just now with no errors found/fixed as well).

It appears the error occurs consistently during:

Saving Partition - OS (CSmile
Reading File System Bitmap
Saving Partition
Gathering Windows Events - Please Wait
--------------------------------------------------------------------------------
I/O Performance: Read 4.8 Gb/s - Write 264.2 Mb/s
--------------------------------------------------------------------------------
Backup aborted! - Unable to read from disk - Error Code 5 - Access is denied.

Kami Yamabushi
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Any additional ideas? It's now been well over a month without being able to use Macrium Reflect for backups. At this rate, I'll have to find another product/solution.

Nick
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Kami Yamabushi - 14 September 2020 11:34 AM
Any additional ideas? It's now been well over a month without being able to use Macrium Reflect for backups. At this rate, I'll have to find another product/solution.

Access Denied when reading a Windows Volume Shadow Copy indicates external interference or perhaps the shadow copy being unexpectedly removed (though I would expect a different error for that situation) . Can you check you Windows Event viewer for any relevant messages? 

If you right click on the log entry in the tree there's an option to 'View Windows VSS Events' for the period of the backup. By default it actually shows all (not just VSS) errors and warnings for the time frame. 



Kind Regards

Nick - Macrium Support

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Kami Yamabushi
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I've attached the information requested:



Event Data - 6 Items

*******************************************************************************
Date:    2020-09-13 9:35:40 PM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************
Date:    2020-09-13 4:04:48 PM
Type:    Error
Event:    1002
Source:    Application Hang

The program YourPhone.exe version 1.20082.139.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 761c
Start Time: 01d6895c0ebe5234
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.139.0_x64__8wekyb3d8bbwe\YourPhone.exe
Report Id: 6e208065-27b8-4271-acb2-17105c8468a0
Faulting package full name: Microsoft.YourPhone_1.20082.139.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Hang type: Cross-process


*******************************************************************************
Date:    2020-09-13 1:35:40 PM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************
Date:    2020-09-13 11:46:38 AM
Type:    Error
Event:    3031
Source:    Microsoft-Windows-Search

A document ID cannot be allocated.

Context: Application, SystemIndex Catalogue

Details:
    The content index service was stopped. (HRESULT : 0x80041812) (0x80041812)


*******************************************************************************
Date:    2020-09-13 11:33:48 AM
Type:    Warning
Event:    642
Source:    ESENT

Catalog Database (6656,D,22) Catalog Database: The database format feature version 9120 (0x23a0) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

*******************************************************************************
Date:    2020-09-13 5:35:40 AM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************


Nick
Nick
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Kami Yamabushi - 14 September 2020 1:11 PM
I've attached the information requested:



Event Data - 6 Items

*******************************************************************************
Date:    2020-09-13 9:35:40 PM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************
Date:    2020-09-13 4:04:48 PM
Type:    Error
Event:    1002
Source:    Application Hang

The program YourPhone.exe version 1.20082.139.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 761c
Start Time: 01d6895c0ebe5234
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.139.0_x64__8wekyb3d8bbwe\YourPhone.exe
Report Id: 6e208065-27b8-4271-acb2-17105c8468a0
Faulting package full name: Microsoft.YourPhone_1.20082.139.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Hang type: Cross-process


*******************************************************************************
Date:    2020-09-13 1:35:40 PM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************
Date:    2020-09-13 11:46:38 AM
Type:    Error
Event:    3031
Source:    Microsoft-Windows-Search

A document ID cannot be allocated.

Context: Application, SystemIndex Catalogue

Details:
    The content index service was stopped. (HRESULT : 0x80041812) (0x80041812)


*******************************************************************************
Date:    2020-09-13 11:33:48 AM
Type:    Warning
Event:    642
Source:    ESENT

Catalog Database (6656,D,22) Catalog Database: The database format feature version 9120 (0x23a0) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

*******************************************************************************
Date:    2020-09-13 5:35:40 AM
Type:    Warning
Event:    64
Source:    Microsoft-Windows-CertificateServicesClient-AutoEnrollment

Certificate for local system with Thumbprint b0 c7 8f d5 5a 6a 2a 79 a8 91 e1 77 a9 9b 94 0f a3 75 d6 a5 is about to expire or already expired.

*******************************************************************************


Those events appear innocuous as far as the backup is concerned.

What volume is being imaged when the 'Access is denied' read error is thrown? (If you are imaging multiple volumes then it'll be the "Saving Partition - (XSmile" just prior to the error).
How much free space is on the volume?

It might help if you post up the last few lines of the log showing the error.

Kind Regards

Nick - Macrium Support

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Kami Yamabushi
Kami Yamabushi
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Volume C: (OS Drive) is the one being imaged when the error is thrown. I've attached the full log for the two most recent attempts that threw the error. Free space on that volume is 1.45TB. Free space at the destination is 1.85TB.

Attachments
Sept 11 Log.pdf (10 views, 91.00 KB)
Sept 13 Log.pdf (6 views, 100.00 KB)
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