On a computer that has Home Addition installed to provide a licence for Site Manager based backups, is it necessary to update the Home Addition Software when the agent is what is used for backups or restores?

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Morris - 29 May 2020 4:09 PM

On a computer that has Home Addition installed to provide a licence for Site Manager based backups, is it necessary to update the Home Addition Software when the agent is what is used for backups or restores?

Hi Morris,

Site Manager uses it's own internal version of the Reflect engine to perform backups, so it isn't necessary to update standalone Reflect as your Site Manager based backups won't use it. I would recommend keeping the Home Edition install up to date as the Site Manager Agent and Reflect may share some resources (including drivers and Rescue Media building components).

Kind Regards,

Alex

Macrium Development

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Thank you Alex,

It sounds like I can turn off the hourly checks on the stand alone clients as they have no timed jobs.  Leave the daily check on launch on so that conflicts are avoided if the standalone product is used to build media or for a restore.  Does this strategy sounds safe to you?

Morris

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Morris - 1 June 2020 12:08 PM

Thank you Alex,

It sounds like I can turn off the hourly checks on the stand alone clients as they have no timed jobs.  Leave the daily check on launch on so that conflicts are avoided if the standalone product is used to build media or for a restore.  Does this strategy sounds safe to you?

Morris

Hi Morris,
That should work fine - it may be best to update Reflect every so often. The risk is only that a very out of date Reflect might not work well when run when the Agent has updated some of the shared components/data - though in the worst case that would just mean re-downloading and installing Reflect. 

Kind Regards,

Alex

Macrium Development

See our reviews on

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Alex - 2 June 2020 1:02 PM

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Morris - 1 June 2020 12:08 PM

Thank you Alex,

It sounds like I can turn off the hourly checks on the stand alone clients as they have no timed jobs.  Leave the daily check on launch on so that conflicts are avoided if the standalone product is used to build media or for a restore.  Does this strategy sounds safe to you?

Morris

Hi Morris,
That should work fine - it may be best to update Reflect every so often. The risk is only that a very out of date Reflect might not work well when run when the Agent has updated some of the shared components/data - though in the worst case that would just mean re-downloading and installing Reflect. 

Thank you Alex,

Am I correct that you have moved from support to development?  Congradulations!

Morris

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Morris - 2 June 2020 1:25 PM

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Alex - 2 June 2020 1:02 PM

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Morris - 1 June 2020 12:08 PM

Thank you Alex,

It sounds like I can turn off the hourly checks on the stand alone clients as they have no timed jobs.  Leave the daily check on launch on so that conflicts are avoided if the standalone product is used to build media or for a restore.  Does this strategy sounds safe to you?

Morris

Hi Morris,
That should work fine - it may be best to update Reflect every so often. The risk is only that a very out of date Reflect might not work well when run when the Agent has updated some of the shared components/data - though in the worst case that would just mean re-downloading and installing Reflect. 

Thank you Alex,

Am I correct that you have moved from support to development?  Congradulations!

Morris

Hi Morris,

I've actually been in the development team since I started at Macrium. I do advise/consult with our support team on very technical support requests (second/third line support) and I was involved in providing support back in the early Beta days of Site Manager (or CMC as it was then). 
The forum administrators updated my forum signature a while ago when they did a sweep to make sure all us Macrium staff were using the right signatures and avatars.
Quite a few of our developers like to keep an eye on our forums as it's a good way to keep in touch with users and spot problems early.

Kind Regards,

Alex

Macrium Development

See our reviews on