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Jeanette Bush
Jeanette Bush
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Group: Awaiting Activation
Posts: 1, Visits: 7
When I log in it gives me an error. Can you help please? It is the correct user name and password. I did try a wrong user on it and that gives me the bad user name and password error. The error I get is just unknown error.

Error
An unknown error has occured
Alex
Alex
Macrium Representative
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Group: Moderators
Posts: 275, Visits: 941
Jeanette Bush - 17 March 2020 3:55 PM
When I log in it gives me an error. Can you help please? It is the correct user name and password. I did try a wrong user on it and that gives me the bad user name and password error. The error I get is just unknown error.

Error
An unknown error has occured

Hi Jeanette,

There is a log file in C:\ProgramData\Macrium\SiteManager\accessLog.log which contains errors related to login problems. This can be sent to our support team by visiting www.macrium.com/support and creating a case.


Kind Regards,

Alex

Macrium Development

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