Backup fails with error 0x800700d8


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chris.mrf
chris.mrf
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Hi all,

on one of my PCs, the scheduled full backup regularly fails with error 0x800700d8.
In the Windows Event Viewer, the following information is logged in the Windows Application Log:

The program or feature "\??\C:\program files\macrium\reflect\Reflect.exe" cannot start or run due to incompatibity with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.


This is a Windows 10 64-Bit PC, version 1909, with all current Windows Updates Patches installed.
Like I said: This does not happen every day, but at least 2-3 times a week.
This is with the 64 Bit Macrium Reflect Home Edition, version v7.2.4601. I already uninstalled and reinstalled Macrium Reflect, but the error still occurs.
Any clues what I could try next?
Froggie
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THIS might be worth a go... (Try the REPAIR utility)
Edited 8 February 2020 4:54 PM by Froggie
Froggie
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Also, if this is only happening when doing a FULL image (lots of disk reading/writing) and it appears to be intermittent, I would check your SOURCE disk carefully with some sort of disk diagnostic just to be sure it's sound, and maybe use a disk tool that let's you use a function that can show you your S.M.A.R.T. disk data.  See what's happening in index #5 of that SMART data.

HERE's a simple FREE disk discovery tool written by my File Replicator author (Bvckup2.com) that gives you a quick summary of your disk attributes.  It also contains SMART data which you may look at upon expansion of that option.  It is standalone and requires no installation.

Edited 8 February 2020 5:05 PM by Froggie
chris.mrf
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Froggie - 8 February 2020 4:50 PM
THIS might be worth a go... (Try the REPAIR utility)

No thanks. I'd rather fix OS problems with the tools supplied by the vendor. The windows installation seems to be healthy. Today's backup was successful, BTW.

Microsoft Windows [Version 10.0.18363.628]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.628

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

chris.mrf
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Froggie - 8 February 2020 5:00 PM
check your SOURCE disk carefully with some sort of disk diagnostic just to be sure it's sound, and maybe use a disk tool that let's you use a function that can show you your S.M.A.R.T. disk data.

 The drive is healthy. Here's the output of smartctl and nvme for that SSD:

smartctl 7.0 2018-12-30 r4883 [x86_64-linux-5.3.0-19-generic] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Number:        SAMSUNG MZVPV256HDGL-00000
Serial Number:        <redacted>
Firmware Version:       BXW7300Q
PCI Vendor/Subsystem ID:    0x144d
IEEE OUI Identifier:      0x002538
Controller ID:        1
Number of Namespaces:     1
Namespace 1 Size/Capacity:    256.060.514.304 [256 GB]
Namespace 1 Utilization:    108.316.852.224 [108 GB]
Namespace 1 Formatted LBA Size:  512
Local Time is:        Sun Feb 9 10:02:28 2020 CET
Firmware Updates (0x06):    3 Slots
Optional Admin Commands (0x0007): Security Format Frmw_DL
Optional NVM Commands (0x001f):  Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
Maximum Data Transfer Size:   32 Pages

Supported Power States
St Op  Max Active  Idle RL RT WL WT Ent_Lat Ex_Lat
0 +  9.00W   -   -  0 0 0 0   5   5
1 +  4.60W   -   -  1 1 1 1   30  30
2 +  3.80W   -   -  2 2 2 2  100  100
3 - 0.0700W   -   -  3 3 3 3  500  5000
4 - 0.0050W   -   -  4 4 4 4  2000 22000

Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 +  512   0   0

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)
Critical Warning:       0x00
Temperature:        26 Celsius
Available Spare:       100%
Available Spare Threshold:    10%
Percentage Used:       0%
Data Units Read:       24.168.388 [12,3 TB]
Data Units Written:      5.717.529 [2,92 TB]
Host Read Commands:      264.214.299
Host Write Commands:      85.653.227
Controller Busy Time:     434
Power Cycles:        1.450
Power On Hours:       2.003
Unsafe Shutdowns:       204
Media and Data Integrity Errors:  0
Error Information Log Entries:  323

Error Information (NVMe Log 0x01, max 64 entries)
Num ErrCount SQId CmdId Status PELoc    LBA NSID  VS
0   323  0 0x0002 0x4004 0x000    0  0  -
1   322  0 0x001a 0x4004 0x000    0  0  -
2   321  0 0x001c 0x4004 0x000    0  0  -
3   320  0 0x0016 0x4004 0x000    0  0  -
4   319  0 0x0012 0x4004 0x000    0  0  -
5   318  0 0x0006 0x4004 0x000    0  0  -
6   317  0 0x000a 0x4004 0x000    0  0  -
7   316  0 0x001c 0x4004 0x000    0  0  -
8   315  0 0x000e 0x4004 0x000    0  0  -
9   314  0 0x0005 0x4004 0x000    0  0  -
10   313  0 0x0010 0x4004 0x000    0  0  -
11   312  0 0x0012 0x4004 0x000    0  0  -
12   311  0 0x000a 0x4004 0x000    0  0  -
13   310  0 0x0019 0x4004 0x000    0  0  -
14   309  0 0x000c 0x4004 0x000    0  0  -
15   308  0 0x001a 0x4004 0x000    0  0  -
... (48 entries not shown)

Smart Log for NVME device:nvme0n1 namespace-id:ffffffff
critical_warning       : 0
temperature         : 26 C
available_spare       : 100%
available_spare_threshold    : 10%
percentage_used       : 0%
data_units_read       : 24.168.388
data_units_written      : 5.717.529
host_read_commands      : 264.214.299
host_write_commands      : 85.653.227
controller_busy_time      : 434
power_cycles        : 1.450
power_on_hours        : 2.003
unsafe_shutdowns       : 204
media_errors        : 0
num_err_log_entries      : 323
Warning Temperature Time    : 0
Critical Composite Temperature Time : 0
Thermal Management T1 Trans Count : 0
Thermal Management T2 Trans Count : 0
Thermal Management T1 Total Time  : 0
Thermal Management T2 Total Time  : 0


chris.mrf
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Ticket opened with Macrium Support, referring them here for the description of my problem.
chris.mrf
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Today's backup failed again with the same error. The PC successfully woke up from hibernation:

The system has returned from a low power state.

Sleep Time: ‎2020‎-‎02‎-‎09T23:34:30.033126600Z
Wake Time: ‎2020‎-‎02‎-‎10T03:00:10.367704400Z

Wake Source: Timer - Windows will execute 'NT TASK\Macrium-Backup-{9D6A8E42-59AB-43AE-848C-C9597B84C340}' scheduled task that requested waking the computer.


But then the backup fails, and this message is logged:

"The program or feature "\??\C:\program files\macrium\reflect\Reflect.exe" cannot start or run due to incompatibity with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available."


Here's the XML-view of that error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Wow64 Emulation Layer" />
<EventID Qualifiers="16384">1109</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-10T03:00:10.211455100Z" />
<EventRecordID>12009</EventRecordID>
<Channel>Application</Channel>
<Computer>SKYLAKE</Computer>
<Security />
</System>
- <EventData>
<Data>\??\C:\program files\macrium\reflect\Reflect.exe</Data>
</EventData>
</Event>


There is no log entry in Macrium Reflect. The "Scheduled Backups" tab shows this:


Edited 10 February 2020 7:25 AM by chris.mrf
chris.mrf
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Today's backup was successful.
chris.mrf
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chris.mrf - 11 February 2020 7:44 AM
Today's backup was successful.

Had a remote session with Macrium Support. They haven't seen this error before.
They disabled my own scheduled task and created a new one, where reflectbin.exe is called instead of reflect.exe.
Was asked to monitor the backup for days to come and report any failures. Ticket will remain open for now.
chris.mrf
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Yesterday's scheduled backup using the manually created task that calls reflectbin.exe instead of reflect.exe failed, because Macrium Reflect was still open when the manual run of the task put the PC into Hibernation.
The Event log said:
Task Scheduler did not launch task "\Macrium Backup" because instance "{83273f7a-0af0-4588-a430-e53b5a15eb9c}" of the same task is already running.

Yesterday morning, I closed Macrium Reflect, edited the task to run at 08:15, and the put the PC into Hibernation.
At 08:15, it woke up, performed a backup, and went back into Hibernation again. I Then edited the task again to run at 04:00 every day.

Today's backup was successful. Keeping my fingers crossed.
GO

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