Licence issues after updating to 7.2.4709


Licence issues after updating to 7.2.4709
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PhilB
PhilB
PhilB
posted 7 February 2020 5:07 PM
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4 of the computers on my client's network have been flagged as unlicensed and no longer run after the latest update.  I have attached a screenshot showing a loop of actions from one computer with the issue, it seems to endlessly connect and then disconnect throughout the day.  I am also including some snippets from my licensekeyactivity.log file.  This update has prevented the most vital computers, such as the doctor and his entire staff from backing up and has turned into a very high priority for me.




licensekeyactivity.log file ( I have edited out the key, there were 3):

[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Server, 1 seat)
[07/02/2020-11:31:46] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:46] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:46] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:46] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:47] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:47] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:47] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:47] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:47] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:47] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:47] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:47] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:48] WARNING InternetRequest.cpp:332 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:48] ERROR LicenseKeyManager.cpp:2195 LicenseKeyManager::RemoteLoadXml HTTP load failed from https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709 - status 400, error
[07/02/2020-11:31:48] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:48] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:48] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:48] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:48] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:48] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:49] WARNING InternetRequest.cpp:332 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:49] ERROR LicenseKeyManager.cpp:2216 LicenseKeyManager::RemoteLoadXml Retried with impersonation - failed status 0, error
[07/02/2020-11:31:49] WARNING LicenseKeyManager.cpp:1407 LicenseKeyManager::GetKeyDataFromServer Network unreachable, could not check key
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1257 LicenseKeyManager::LicenseCheckThreadProc Waiting until 2/7/2020 11:41:49 AM or default retry time for next license check
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1282 LicenseKeyManager::LicenseCheckThreadProc Wait expired - checking licenses
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Server, 1 seat)
[07/02/2020-11:31:49] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:49] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:49] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:49] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:50] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:50] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:50] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:50] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:50] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:50] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:50] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:50] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709



Please let me know if there is anymore information that you need me to provide.
-Phil
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Alex
Alex
Alex
posted 7 February 2020 5:32 PM
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PhilB - 7 February 2020 5:07 PM
4 of the computers on my client's network have been flagged as unlicensed and no longer run after the latest update.  I have attached a screenshot showing a loop of actions from one computer with the issue, it seems to endlessly connect and then disconnect throughout the day.  I am also including some snippets from my licensekeyactivity.log file.  This update has prevented the most vital computers, such as the doctor and his entire staff from backing up and has turned into a very high priority for me.




licensekeyactivity.log file ( I have edited out the key, there were 3):

[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Server, 1 seat)
[07/02/2020-11:31:46] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:46] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:46] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:46] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:46] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:47] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:47] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:47] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:47] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:47] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:47] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:47] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:47] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:48] WARNING InternetRequest.cpp:332 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:48] ERROR LicenseKeyManager.cpp:2195 LicenseKeyManager::RemoteLoadXml HTTP load failed from https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709 - status 400, error
[07/02/2020-11:31:48] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:48] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:48] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:48] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:48] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:48] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:49] WARNING InternetRequest.cpp:332 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:49] ERROR LicenseKeyManager.cpp:2216 LicenseKeyManager::RemoteLoadXml Retried with impersonation - failed status 0, error
[07/02/2020-11:31:49] WARNING LicenseKeyManager.cpp:1407 LicenseKeyManager::GetKeyDataFromServer Network unreachable, could not check key
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1257 LicenseKeyManager::LicenseCheckThreadProc Waiting until 2/7/2020 11:41:49 AM or default retry time for next license check
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1282 LicenseKeyManager::LicenseCheckThreadProc Wait expired - checking licenses
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Server, 1 seat)
[07/02/2020-11:31:49] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:49] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=8&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:49] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:49] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:49] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST**&field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:50] INFO LicenseKeyManager.cpp:1418 LicenseKeyManager::GetKeyDataFromServer Key check success
[07/02/2020-11:31:50] INFO LicenseKeyManager.cpp:1371 LicenseKeyManager::GetKeyDataFromServer Key check for ***KEY REMOVED FOR POST** (V7 Workstation, 5 seat)
[07/02/2020-11:31:50] INFO InternetRequest.cpp:211 InternetRequest::InternalOperation internet GET request - url https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709, type 2
[07/02/2020-11:31:50] INFO InternetRequest.cpp:261 InternetRequest::InternalOperation GET Attempt libcurl: https://updates.macrium.com/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709
[07/02/2020-11:31:50] WARNING InternetRequest.cpp:289 InternetRequest::InternalOperation Error from Libcurl: "", 400
[07/02/2020-11:31:50] INFO InternetRequest.cpp:47 InternetRequest::GetIpsForHost IP lookup for updates.macrium.com, [updates.macrium.com, 52.136.198.85]
[07/02/2020-11:31:50] INFO InternetRequest.cpp:55 InternetRequest::GetIpsForHost IP default for updates.macrium.com, [52.136.198.85]
[07/02/2020-11:31:50] INFO InternetRequest.cpp:300 InternetRequest::InternalOperation GET Attempt libcurl: https://52.136.198.85/reflect/v7/install.asp?field0=***KEY REMOVED FOR POST** &field1=MHUB-MVCC-353&edition=7&appid=cmc&cmcid=ED83CC6D-02C9-4509-A9F4-301052AC69EF&cmcversion=7.2.4709



Please let me know if there is anymore information that you need me to provide.
-Phil


Hi Phil,

It appears that the request is receiving an HTTP 400 error - the server is designed so that when it gets a license error, it retries the request and tries a number of fallback IP addresses in order to get the request working. I've checked our test systems and 7.2.4709 can connect to the license servers correctly, so it looks like there's something going on here beyond checks being broken on all systems or a server outage. We did change the functionality of the network code which detects and communicates with proxy servers in this release, which may have some bearing on the problem.

If you get in touch with our support team at https://www.macrium.com/support they should be able to give you some temporary keys which do not require internet activation to keep your backups going while we investigate. Please include a link to this forum post in your support submission.

Kind Regards,

Alex

Macrium Development

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