No mouse or keyboard after restore


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fraXis
fraXis
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Hello,

Using the latest version of Macrium Reflect.  I have done a lot of restores and never had this problem before.  I did an image of my PC and restored it to my new PC I just built (different hard).  After the restore, I selected the Restore to different hardware.

The new PC boots up fine, but it sits at the Windows login screen and my mouse and keyboard are unusable.  I tried moving the wireless USB dongle to each and every USB port, but the same problem for all of them.  I let the PC sit there for 30 minutes thinking it was just taking a long time to detect the new hardware, but that did not work either.  I am unable to login and use the keyboard and mouse.

If I re-boot the PC, I can enter the BIOS and use the mouse and keyboard fine.  If I load the Macrium Reflect rescue boot disc, I can use the mouse and keyboard fine.

I just can't use it once I boot into the restored image that Macrium Reflect restored onto my hard drive.

How do I fix this problem?




Merlin
Merlin
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If you are using a wireless dongle for the keyboard/mouse, the drivers might be missing.
Can you boot the first time using a wired keyboard and mouse?
Then install the drivers if necessary?

fraXis
fraXis
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Wouldn't Windows detect the wireless dongle after it boots?  It has done that for all of the other images I have made in the past and restored to different hardware.
Seekforever
Seekforever
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It should but it appears it didn't. Do as Merlin suggests then you can get in Windows and see what is or is not going on.

Number 1 things in my "fix a PC" box are a wired keyboard and mouse.
GO

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