Anyone else having issues with licenses suddenly going invalid?

Some additional information might be helpful.  What version of Reflect are you using?  Did you recently try to install Reflect on a new computer without deactivating the license on the older one? Are you getting a message telling you the license is invalid?

I use Macrium Reflect 7 on Site Manager. Here is the complete story:

Macrium Reflect Site Manager version 7.2.4479
I have 3 licenses installed - 5 VM Server, 1 New version 7 stand alone server license, 1 Upgraded from version 6 to 7 stand alone server license.

I have 7 Systems connected to the site manager - 5 VMs (server 2012 R2), 2 VM Hosts (Server 2012 R2)

Sometime in the last 24 hours the standalone license that was an upgrade from the version 6 standalone license went into an invalid state causing one of the VM hosts to fail backup because it's now unlicensed.

Hi,

The c:\programdata\macrium\sitemanager\licensekeyactivity.log file may have some clues as to what it causing this. If you post any portions of it here, please make sure you redact the license keys.

Kind Regards,

Alex

Macrium Development

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This is what the log says:
[10/10/2019-07:47:02] ERROR LicenseKeyManager.cpp:1324 LicenseKeyManager::GetKeyDataFromServer Key check failed - This license valid for 1 PC(s) and the number of installs exceeds this.

The rest of the keys come back fine

+x

 

RTurske - 10 October 2019 12:58 PM

This is what the log says:
[10/10/2019-07:47:02] ERROR LicenseKeyManager.cpp:1324 LicenseKeyManager::GetKeyDataFromServer Key check failed - This license valid for 1 PC(s) and the number of installs exceeds this.

The rest of the keys come back fine

Hi,

It looks like the license server believes the key is registered to a different Site Manager install. This can happen if there's been a significant hardware change in the server. I'd recommend you contact our support team at https://macrium.com/support to investigate further. It may help them to attach the log file. 

Kind Regards,

Alex

Macrium Development

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