How To Extend Support Contracts


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iwj2017
iwj2017
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We have purchased several server licenses - that are coming to the end of their 1 year free support - how do renew these? its mainly so we can take advantage of any future macrium upgrades

thanks

jphughan
jphughan
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From the Macrium homepage, go to Support > Renew Support.  Here's a direct link: https://www.macrium.com/renewals/viewoptions

Steve Shank
Steve Shank
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jphughan - 22 August 2018 3:56 AM
From the Macrium homepage, go to Support > Renew Support.  Here's a direct link: https://www.macrium.com/renewals/viewoptions

That does not work. My maintenance contract is coming up. I follow that link through to the end and there is a button to "Buy Now". Great that's it. They have my license key. It is right. They have the correct expiration date. I click on buy now and am returned to the Macrium Home page where I can buy a new one rather than renew my maintenance license.

I can't figure out how to renew.
Joe Allen
Joe Allen
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Hi @Steve Shank

Can you please open a support ticket by using the link below so we can investigate this further? 

https://www.macrium.com/support

Referring to this forum post in the ticket will help the agent assist you further.


Kind Regards

Joe A

Macrium Support Team

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Edited 27 May 2022 2:20 PM by Joe Allen
Steve Shank
Steve Shank
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I made my support request. They got back to me. I know I had a problem, but apparently resolved it. Forgot I resolved it, and was unable to renew the maintenance agreement I'd already renewed.

So, I just totally blew it and there wasn't a problem after all. Perhaps this is the reason lots of others weren't having the same issue.

Figured I should let people know.
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