"On completion: suspend/hibernate" not working?


Author
Message
Heartborne
Heartborne
New Member
New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)
Group: Forum Members
Posts: 8, Visits: 38
Hello good people,

I'm running Macrium Reflect (MR), Home Edition v7.1.3317 in Windows 10 Pro (v1803 build 17134.165).

My in-MR scheduled disk imaging backups run just fine but, even if I select "On completion: suspend/hibernate" the computer never really goes to sleep/hibernation (nor shutdown, for that matter). Is this a known issue?

In my Windows 10 Power Options I do have a timer for sleep and a separate one for hibernation; they do work fine IF Macrium is not running. Mind you, even if these timers are correctly set up and the backup task has already finished, it never really suspends — I suppose because it sees that Macrium Reflect is "still running" (?).
Maybe there are other options in Power Options that I have to set or toggle? Maybe it's really something on Macrium Reflect's side? I mean, even if my Power Options timers were not present, setting the "On completion: do X" should work.
(I apologize if this question has been posed and/or answered before, but I couldn't find an answer for it.)

Your help is very much appreciated, thank you in advance!
Froggie
Froggie
Macrium Hero
Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)
Group: Forum Members
Posts: 1.2K, Visits: 11K
Heartborne, I use that option all the time under Win10 without issue (a SHUTDOWN following the final Incremental of the day).

BUT, if the backup definition file was created BEFORE your change of the DEFAULT options, it will not contain that change.  That change will have to be made individually in any definition file created beforehand (if that's the case).  The definition file may be edited and under "Advanced Options" the shutdown spec may be changed.
Edited 27 July 2018 3:48 PM by Froggie
jphughan
jphughan
Macrium Evangelist
Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)
Group: Forum Members
Posts: 8.3K, Visits: 57K
In addition to Froggie's post, I seem to recall third-party anti-virus sometimes preventing Reflect from executing shutdown/suspend operations after a job completes.  Any chance you're running an anti-virus solution other than Windows Defender?

Heartborne
Heartborne
New Member
New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)
Group: Forum Members
Posts: 8, Visits: 38
Thank you for your replies; I'll comment bellow each one:

jphughan - 27 July 2018 4:07 PM
In addition to Froggie's post, I seem to recall third-party anti-virus sometimes preventing Reflect from executing shutdown/suspend operations after a job completes.  Any chance you're running an anti-virus solution other than Windows Defender?

I only use Windows Defender, thank you for the suggestion though!

Froggie - 27 July 2018 3:48 PM
Heartborne, I use that option all the time under Win10 without issue (a SHUTDOWN following the final Incremental of the day).

BUT, if the backup definition file was created BEFORE your change of the DEFAULT options, it will not contain that change.  That change will have to be made individually in any definition file created beforehand (if that's the case).  The definition file may be edited and under "Advanced Options" the shutdown spec may be changed.

That's correct, in this specific definition file I haven't set "Enable Power Saving", as at the time of its creation I didn't want my computer to shutdown/suspend/hibernate while I was working on it (I'm not even sure if it shows a prompt saying that it's about to shut down, so I didn't even try to turn it on); I guess I can try it out for myself in that case.

But, in reality, what I REALLY want to do, is to: have the Enable Power Saving turned off by default—in Advanced Options, for that specific definition file—and, once the imaging backup job starts, to be able to set the "On completion (shutdown/hibernate/suspend)" as needed; sometimes I want the computer to keep on working, some other times I want to leave it unattended and wish to, discretely and, on the fly, set it to suspend/hibernate/shutdown, depending upon what I specifically need at that moment.
Is this not an option? If this is not an option, or, if it's limited to how that Enable Power Saving default is set, why would Macrium add the option to "change" that behavior in a running backup if it doesn't change a thing? Maybe I'm missing something here.

Again, thank you both for your replies!
Edited 28 July 2018 4:23 PM by Heartborne
jphughan
jphughan
Macrium Evangelist
Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)Macrium Evangelist (12K reputation)
Group: Forum Members
Posts: 8.3K, Visits: 57K
The way you want it to work should work. You can definitely have the default action set to do nothing and change that setting in the middle of a specific job. Hopefully Macrium or someone with more experience with this feature can help you troubleshoot!
Froggie
Froggie
Macrium Hero
Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)
Group: Forum Members
Posts: 1.2K, Visits: 11K
JP is correct... changing the Power Shutdown setting during a current backup is supported using the DropDown offered at the bottom of the backup task window.  I've used it and it works without issue.  If using that DropDown doesn't change anything, you need to submit a SUPPORT TICKET and let them help you with this issue.

Heartborne
Heartborne
New Member
New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)
Group: Forum Members
Posts: 8, Visits: 38
So, it's confirmed that it should work as I want it to work.
I'll contact support and I'll try to remember to update this thread to let others know what's up.

Again, thank you very much for your time!
Froggie
Froggie
Macrium Hero
Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)Macrium Hero (2.1K reputation)
Group: Forum Members
Posts: 1.2K, Visits: 11K
Heartborne - 28 July 2018 4:21 PM
That's correct, in this specific definition file I haven't set "Enable Power Saving", as at the time of its creation I didn't want my computer to shutdown/suspend/hibernate while I was working on it (I'm not even sure if it shows a prompt saying that it's about to shut down, so I didn't even try to turn it on); I guess I can try it out for myself in that case.

I forgot to mention... if you are looking at the ACTIVE TASK window when the job completes AND you have a ShutDown selected, it will offer you about 5-10 secs to disable the ShutDown option you have selected in your task definition.  Also, while you are looking at an ACTIVE TASK window in progress, there's a DropDown at the bottom of the window which will allow you to change the ShutDown method your definition may have set PRIOR TO the end of the task execution.

Edited 29 July 2018 9:02 PM by Froggie
Heartborne
Heartborne
New Member
New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)
Group: Forum Members
Posts: 8, Visits: 38
Froggie - 29 July 2018 1:28 PM
Heartborne - 28 July 2018 4:21 PM
That's correct, in this specific definition file I haven't set "Enable Power Saving", as at the time of its creation I didn't want my computer to shutdown/suspend/hibernate while I was working on it (I'm not even sure if it shows a prompt saying that it's about to shut down, so I didn't even try to turn it on); I guess I can try it out for myself in that case.

I forgot to mention... if you are looking at the ACTIVE TASK window when the job completes AND you have a ShutDown selected, it will offer you about 5-10 secs to disable the ShutDown option you have selected in your task definition.  Also, while you are looking at an ACTIVE TASK window in progress, there's a DropDown at the bottom of the window which will allow you to change the ShutDown method your definition may have set PRIOR TO the end of the task execution.

Thank you for your feedback,
It's good to know that, if one changes the Enable Power Saving under Advanced Options, one gets a countdown for shutdown once the active task completes. I'll try to see if this happens on my end as well.
I'm also aware that there's a dropdown menu at the bottom of the active task. That's exactly the one option I changed before I tried to get your feedback with this thread: As I've reported in the first post, nothing happens at the end, it just shows the finalized task report and the machine keeps on running.

I'll test everything with a different definition file and on a different machine (I have multiple licenses); if anything else changes or if I get it solved with Macrium's team, I'll let you all know.

Once again, thank you for your support!
Heartborne
Heartborne
New Member
New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)New Member (33 reputation)
Group: Forum Members
Posts: 8, Visits: 38
YesterdayI forced a Differential backup on my usual definition file and the suspend feature actually worked (since I didn't have it on by default, I had to select it from the active task's drop-down; which is exactly what I wanted on the first place).

Yearlier today I've created a new definition file so I can create separate full backups and I ended up setting it to hibertante after completing the task, under the advanced options; It took 7 hours to complete the task, so I was not present when the task ended, but once I went back to check on the computer it was indeed in hibernation.

I'm not sure what changed (really, I can't recall changing any settings), and if this will stay as it should, but as of now, I'm actually able to properly set the On Completion state as I initially wanted!

I'll report back if things change. Thank you for all your feedback and support.
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Login

Explore
Messages
Mentions
Search