Hi

 I am having an slight issue with ejecting the external hard drive I use for my Macrium backups... 

 If I click on the "safely remove hardware" icon in the taskbar and select my external drive I see this... even after a reboot.

.. 

As this always used to eject OK, i am not sure if the latest Windows 10 update from Tuesday is causing this or the latest Macrium update... any ides? 

I have "unchecked" the indexing option for the external hard drive and that made no difference, and my normal USB flash drives will eject OK, just the external hard disc... 

Could the new image guardian cause this? as far as I know nothing else has changed...

Stuart

Hi Stuart

Thanks for posting. 

We have identified a problem the the Change Block Tracker driver hold a volume lock. It is actually safe to eject the disk even though the message is shown.

An update will be made available shortly to resolve this problem. Apologies for the inconvenience. 

Kind Regards

Nick

Macrium Support

See our reviews on

Excellent, thank you  

I guessed it must have been something that had changed and all I have really done is update Macrium and Windows  

Look forward to the update

Stuart

Just opened the program to get an update patch... that is what I call GREAT and FAST customer support thank you ....

Just tested connecting my external drive and it now "ejects" as it should...

Thanks again for the quick rectification of this minor issue

Stuart

I have this problem even though I'm running the latest version of Macrium. It began after I tested the "File and Folder backup" feature by copying a directory to my external drive. That backup has now been deleted, but Macrium is still "holding" the drive. Neither "Changed Block Tracker" or "Image Guardian" is enabled.

Never mind, I was able to eject the drive after a restart. I guess a reboot was required for Image Guardian to release the drive.

I'm surprised the above was reported as successful as it is now October 2021 and I have never been able to "safely remove" an external backup drive.
Why is the problem still not solved. It should not be necessary to reboot just to "safely remove" the backup media. I'm probably missing something obvious.

+x

 

L Galena - 16 October 2021 3:41 AM

I'm surprised the above was reported as successful as it is now October 2021 and I have never been able to "safely remove" an external backup drive.
Why is the problem still not solved. It should not be necessary to reboot just to "safely remove" the backup media. I'm probably missing something obvious.

There's more than one possible cause of this behavior, so whatever was going on in 2017 may not be what's affecting your system in 2021.  Previously, reports of this issue after a Reflect update were followed by another update typically containing a change to the optional CBT component of Reflect, which could apparently be involved in preventing safe removals.  But I haven't seen reports of that problem here for quite a while until your post just now.

+x

 

jphughan - 16 October 2021 4:03 AM

Thanks for the reply. Occasionally, I have been able to remove by going into Services and disabling Macrium...but that has not been working lately. Oh well, rebooting is not a major trajedy in life.

+x

 

L Galena - 16 October 2021 4:20 AM

+x

 

jphughan - 16 October 2021 4:03 AM

Thanks for the reply. Occasionally, I have been able to remove by going into Services and disabling Macrium...but that has not been working lately. Oh well, rebooting is not a major trajedy in life.

You could try installing Microsoft Sysinternals Process Explorer and/or Process Monitor. I think you can set a filter based on the drive letter to your external USB drive.