Deactivate Macrium Reflect before reinstalling Windows


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Keith Weisshar
Keith Weisshar
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Do I need to remove the Macrium Reflect license before I wipe the entire system drive and then reinstall Windows from scratch?  Is the license tied to the current Windows installation?  Will the machine code be different each time I wipe and reinstall Windows and then reinstall Macrium Reflect?  Do I need to remove license before upgrading to Windows 10?  Is there a deactivation limit similar to Shadow Protect?
Edited 17 February 2015 3:54 AM by Keith Weisshar
GlennChambers
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If you deactivate your license before installing Windows again you should be able install Macrium on your new Windows install and use the key you were given without any hitches. If you do not deactivate you may need to contact support to reset your license.

Stephen
Stephen
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Hi Keith,

If you are installing Reflect on the same computer you may use the same key without issue. However if you make a significant change in hardware you may receive a license in use message. If you do receive one of these messages please submit a support ticket and we will be happy to reset your license key install count.

Kind Regards

Stephen

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Keith Weisshar
Keith Weisshar
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Does Macrium Reflect do a hardware check to verify that the license is still on the same machine every time the program is launched?  Are there certain BIOS settings that can trigger a hardware configuration change and invalidate the license?  Does Macrium Reflect v6 automatically unregister the license key when uninstalling the software from control panel?


Edited 20 February 2015 6:33 AM by Keith Weisshar
Gork
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I don't know that it would be prudent for Macrium to be too forward with regard to its copy protection technology in Reflect.  As for your third question, however, I can say that v5 did not automatically unregister the license during uninstall.  I would assume v6 is the same way. There is an option under the Help menu to uninstall the license.


Stephen
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Reflect generates a unique ID based on you computer. This reliably helps to detect which computer a license key has been installed on.

As Gork has pointed out you can de-register a license by making sure your PC is connected to the Internet and taking the 'Help' > 'Remove License' menu option before reinstalling on new hardware.

Kind Regards

Stephen

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Clinton Wright
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Stephen (2/17/2015)
Hi Keith,

If you are installing Reflect on the same computer you may use the same key without issue. However if you make a significant change in hardware you may receive a license in use message. If you do receive one of these messages please submit a support ticket and we will be happy to reset your license key install count.


Yes I just reinstalled on a new Mother board and CPU, I did get a message I think the number was already in use. However is installed and I clone my old SSD to my new Samsung 850 pro no problems do I still need to get my installs reset?


Stephen
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Hi Clintgm,

If you are unable to install/use Reflect with your current license key, please submit a ticket and we will look into it. If you are still able to install/use Reflect as normal then you are OK.

http://www.macrium.com/support.aspx#tickets


Kind Regards

Stephen

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Keith Weisshar
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Can you reinstall the old hardware that it was activated on back and then use the deactivate license and then reinstall the new hardware.
Merlin
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Keith Weisshar (2/26/2015)
Can you reinstall the old hardware that it was activated on back and then use the deactivate license and then reinstall the new hardware.

It's easier to open a support ticket and have them reset the counter for you.

GO

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