With all due respect, jphughan, that can not yet be acceptable! That can not be acceptable, to use Win PE 3 or make different UEFI-Settings!

I am not the only person with this issue, please look in forums, and also here Macrium Forum!

I think the reason of this issues are Windows with the Updates and Macrium Reflect. Lenovo maybe a little bit.

jphughan, thanks for your comments, but it´s time for a Macrium Statement. 


Macrium Reflect has a great support, and so i hope, that the Support answer me and fix the issue in foreseeable future.

Because 640x480 in Rescue Media is not acceptable.

The alternative is to give Acronis True Image a Chance. But i think that the great Macrium Support fix the issues.

It's not a Windows Update issue.  The WinPE files that Reflect (and any other application) accesses are downloaded by the Windows ADK installer and just stored on the hard drive; they're never updated by Windows Update. Also, the newest WinPE version Reflect uses is WinPE 10 1607 (Anniversary) because Reflect hasn't been updated to use WinPE 10 1703 (Creators) yet, so it's not a Creators Update issue.  Lastly, Reflect doesn't control the display resolutions offered to WinPE by the underlying hardware, so it's not a Reflect issue. Again, you can confirm that by booting into a regular WinPE environment such as a Windows Installation ISO where Reflect isn't even involved, and you'll still see 640x480 resolution.

I actually HAVE been looking at other forum posts, and you're the only one I've found who is having the 640x480 issue and hasn't fixed it by following the earlier suggestions Nick already mentioned -- Nick said the same thing above.  Then again, you're also not willing to even TEST the WinPE 3.1 suggestion, so maybe you're the only one having this issue who's taking that stance and everyone else would rather just make the BIOS change when they need to use Rescue Media instead of not having any way to use Rescue Media. As I said earlier, I understand that a BIOS change is annoying and that you shouldn't HAVE to do it, but honestly, how frequently are you even booting into Rescue Media anyway?

The issue isn't Lenovo "a little bit" -- their firmware isn't properly supporting Graphics Output Protocol. And maybe there are some systems from other vendors that have the same issue. But you still expect Macrium to fix a hardware/firmware/WinPE problem, just so you don't have to spend 10 seconds making a configuration change because you have a laptop that doesn't comply with an official spec. That is not a reasonable expectation, for reasons I outlined above.  Imagine if there was a bug in your graphics drivers, OS, or BIOS/firmware that prevented your display from working correctly in regular Windows -- would you contact the companies that make every application you use asking them to each provide an update that worked around that bug, or would you expect a fix from the people who created the problem so that all of your applications would then start running properly? Macrium is in the same position. They're an application developer that relies on the OS, drivers, and BIOS/firmware to work properly, and on your system, they don't. But that doesn't mean Macrium can fix it. You just want them to because this is the only WinPE application you use.

Why aren't you on the Lenovo forums talking to THEM about how unacceptable it is that they created a system that requires you to use WinPE 3.1 and make BIOS changes to get a usable display resolution?  I personally think that if you like Reflect otherwise, it's absurd to switch to an entirely different product just to avoid 10 seconds of effort whenever you actually need to boot Rescue Media, but that's of course your decision.  But you got your "Macrium statement" above; you just don't like it.

I am in Lenovo Forums and another user has the same issues, and also users here on Macrium Forum has issues with resolution, with 640x480 .... 

For example: http://forum.macrium.com/Search.aspx?Keywords=640x480
For example: http://forum.macrium.com/Search.aspx?Keywords=resolution


So it´s time for the Macrium Support. It´s time for investigation the problem.




 Thanks for your messages.

What´s new ?

Same for me running PCSpecialist Windows 10 pro 64bit, with a HD resolution 17in screen, using the MR boot USB my resolution is very low/basic - either same as OP or 800x600 resolution. PC fully upto date running creator's update. I have recently upgraded from v6 free to v7 paid & both same. I'm sure in the past that resolution was much higher.

What PC System (Brand) did you have?

PC Specialist Optimus VII V17-960 Gaming Laptop, Intel Core i7-6700HQ 2.60GHz 8GB RAM, 2TB HDD, 17.3" LED, DVDRW, NVIDIA GTX 960M, WIFI, Webcam, Bluetooth, Windows 10 Home 64bit. Upgraded to Pro.

You have no Lenovo Laptop, correct?

Yes it is not a Lenovo, afaik the laptop has a Clevo motherboard/baseboard.

Macrium says that this issue is only a Lenovo/Microsoft issue.
And macrium  do not make a big effort to solve this problems with Resolution 640x480.

So Macrium please investigate this issue / problems. Thats not only a Lenovo issue. Please fix it! Thanks!

 Otherwise i am looking for a better supported backup software. Sorry for my bad english, i hope you understand it.

 I am a Macrium user since 4 Years and i like macrium.

I am very very disappointed, that macrium do not make a big effort to fix this problems and says only Lenovo/Microsoft can fix this.

That’s not correct, because here we have a user “Bastet” with the same issue.