Creating volume snapshot - please wait


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BlackCat
BlackCat
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Just started my first disk image under V7 after upgrading from V6.  Reflect 7 has been sitting at "Creating volume snapshot - please wait" for 30 minutes trying to snapshot W10 running on a 256GB SSD, something it didn't do under V6 where this took just a few seconds.  The "Microsoft software shadow copy provider" process has been using ~50% of the CPU for all this time and there are intermittent bursts of disk activity.  In the system event log I see FilterManager Event 4:

"File System Filter 'wcifs' (Version 10.0, ‎2016‎-‎09‎-‎15T16:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy1'. 
The filter returned a non-standard final status of 0xC000000D.  This filter and/or its supporting applications should handle this condition.  If this condition persists, contact the vendor."

This is preceded by event 98:
Volume Data (\Device\HarddiskVolumeShadowCopy3) is healthy.  No action is needed.

I've run the option to fix VSS problems but the problem remains.  Once it starts, the only way to cancel it is to reboot.  A scheduled file and folder backup created under V6 also get into this state.
BlackCat
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I also see event 4 "File System Filter 'wcifs' (Version 10.0, ‎2016‎-‎09‎-‎15T16:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopyx'.  The filter returned a non-standard final status of 0xC000000D" on a Surface 3 that has been upgraded to V7.  However, on this machine the disk image runs successfully so perhaps this error is not relevant?

BlackCat
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CAPI2 event 513 is seen in the application log just before the event 4 in the system log:

"Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied."

Hopefully somone at Macrium can help?




BlackCat
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Fixed the CAPI2 application error:
http://knowledgebase.macrium.com/display/KNOW/Event+513+errors+in+Windows+8.1
Problem remains. :-(


BlackCat
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Removed Macrium V7 and re-installed from scratch - same problem.

BlackCat
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Restored entire system back to 26th Feb with V6 working fine.
Uninstalled V6.
Installed V7.0.2001
Same problem.

DanielS
DanielS
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Hi BlackCat,

Please could you submit a support ticket at http://partners.macrium.com/support.aspx

Please also reference this forum post so we can easily identify you.

Kind Regards,
Daniel
BlackCat
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Done, thankyou.

wiertsema
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Same problem with V7
Creating Snapshot. Please Wait...
Starting at 10:26  
Now 10:59 still waiting
Its a Server2012R2 standard





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nipstech
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I'm having the same problem.


Jon Smorada
Seasoned Windows Server Engineer and CyberArk Engineer

GO

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