A few days ago I installed V6 on four Win10 PCs (three Dell Desktops and a Dell Laptop. Installs went well and I was able to create full and differential backups. Today a decided to uninstall Acronis True Image 2015 from all four PCs using the Acronis Cleanup Tool. I suspect the created a problem with VSS since now I can no longer make backups unless I boot from a rescue USB. This is the error information that I get, its the same on all 4 PCs.
|Starting Image - Friday, January 27, 2017 17:41:35|
|Destination Drive:||Free Space 2.81 TB|
|Creating Volume Snapshot - Please Wait|
|Failed:||Code: 0x80042316 - Retrying without VSS Writers|
|ERROR: COM call "m_pVssObject->StartSnapshotSet(&m_latestSnapshotSetID)" failed.|
|- Returned HRESULT = 0x80042316|
|- Error text: VSS_E_SNAPSHOT_SET_IN_PROGRESS|
|ERROR: COM call "m_pVssObject->BackupComplete(&pAsync)" failed.|
|- Returned HRESULT = 0x80042301|
|- Error text: VSS_E_BAD_STATE|
|Gathering Windows Events - Please Wait|
|Backup aborted! - Failed To Create Volume Snapshot. Result Code: 0x80042306|
I've tried the following:
Repairing the Macrium program,
Ran the Fix VSS Problems app within Macrium,
SFC, no errors,
Checking the Volume Shadow Copy service, its set to Automatic and is running.
I suspect that the Acronis Cleanup Tool has damaged VSS or possibly another supporting service(s).
This is the text of the related VSS Error Event is 12289, the semaphore timeout period has expired. Operation: Processing EndPrepareSnapshotContext Ecexution Context: System Provider.
Any help would be greatly appreciated.
UPDATE: After realizing that I could no longer create restore points due to the issue with VSS, I restored all 4 PCs to a point in time right before I used the Acronis Cleanup Tool so VSS is now working. The bad news is that I now have Acronis 2015 back on my system. Does anyone know how to uninstall Acronis 2015 without trashing the VSS?