not able to install V6 Workstaion, cryptowall infection


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jlerma
jlerma
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Group: Awaiting Activation
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We have Cryptowall on our main PC and have a recent image on external drive. 

We want to make rescue CD from 2nd PC and can not install V6, asking for V5 Key and when i enter V5 key I get:

"Licence key already upgraded"

can we make a restore CD from free version or trial for now?

we did pay for 2 seats with V6 workstation. 

infected PC is Win7, Image is on network Win10 PC. 
Edited 28 November 2016 10:10 PM by jlerma
jlerma
jlerma
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we were able to make restore CD from trial version and make Win10 PE restore CD, found image in Reflect folder on network.
Edited 28 November 2016 10:11 PM by jlerma
jlerma
jlerma
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Restore worked from restore CD made from trial version. all is well. Still would like to register V6. 
Edited 28 November 2016 10:12 PM by jlerma
jlerma
jlerma
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we were never able to install our licence key for Version 6, the message is "licence key already updated"

any chance we can get some help on this?
Merlin
Merlin
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I would probably contact support to refresh the key. It might be quicker.
http://macrium.com/support.aspx#tickets

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